Remote Real-Time AI Customer Success Engineer

NEPSE Trading; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Agora is seeking a Customer Support Engineer to assist developers integrating real-time communication and AI solutions across mobile, web, and backend platforms. You will troubleshoot complex issues, write guidance, and help shape best practices for scalable AI-enabled experiences.

Ideal candidates understand networking, logs analysis, and have hands-on experience with iOS/Android/Web; remote collaboration with a global team is essential, with opportunities to engage local developer communities

Qualifications

• Strong interest in Large Language Models and modern AI application development.
• Solid understanding of networking fundamentals (TCP/UDP, NAT, firewall).
• Ability to read logs, debug SDK/API integrations, and reproduce technical issues.

Responsibilities

• Provide technical support to developers integrating Agora SDKs and services (RTC, Signaling, Cloud Recording, Conversational AI).
• Troubleshoot audio/video quality, network connectivity, and performance issues; analyze logs and reproduce issues.
• Engage with developer communities and feedback to internal teams to improve products.

Skills

AI & LLM patterns

Networking fundamentals

Logs analysis

SDK troubleshooting

Tools

iOS

Android

Web (JavaScript/WebRTC)

Python

Node.js

Job description

Agora is seeking a Customer Support Engineer to assist developers integrating real-time communication and AI solutions across mobile, web, and backend platforms. You will troubleshoot complex issues, write guidance, and help shape best practices for scalable AI-enabled experiences.

Ideal candidates understand networking, logs analysis, and have hands-on experience with iOS/Android/Web; remote collaboration with a global team is essential, with opportunities to engage local developer communities