Remote QA Associate Engineer - AI-Driven Cloud Testing

Caylent; México; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance for you and depend.e

Generous holidays

Flexible PTO

Paid for exams and certifications

Peer bonus awards

State of the art laptop

Office stipend

Annual learning stipend

Descripción de la vacante

Caylent is a fully remote AI-first cloud services company seeking a Quality Analyst to ensure the quality of contact center solutions across IVR, chat, and email workflows. You will validate Amazon Connect flows, test cross-channel integrations, and contribute to docs, data, and automation efforts.

Ideal for those with 0–2 years in software testing, strong attention to detail, and collaborative spirit. Join a globally distributed team with competitive benefits and opportunities for learning and

Formación

• 0-2 years of software testing or quality assurance experience.
• Basic understanding of testing methodologies and QA best practices.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ability to identify edge cases.
• Good written and verbal communication skills.
• Ability to work independently and as part of a team.
• Adaptability to changing project requirements.
• Medical Insurance for you and eligible dependents.
• Generous holidays and flexible PTO.
• Paid for exams and certifications.
• Peer bonus awards.
• State of the art laptop and tools.
• Equipment & Office Stipend.
• Annual stipend for Learning and Development.
• Work with an amazing worldwide team and in an incredible corporate culture.

Responsabilidades

• Execute comprehensive test plans for IVR systems, including call flow validation, DTMF input testing, and speech recognition accuracy.
• Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms.
• Validate email routing, auto-response systems, and template rendering across different email clients.
• Conduct functional testing of Amazon Connect contact flows, queues, and routing strategies.
• Test integration points between contact center platforms and CRM systems, knowledge bases, and third-party applications.
• Verify agent desktop functionality, including screen pops, call controls, and presence management.
• Execute regression testing for system updates and new feature deployments.
• Assist in developing detailed test cases and test scripts for multi-channel contact center implementations.
• Create and maintain test data sets for various customer interaction scenarios.
• Document test results, defects, and issues in tracking systems with clear reproduction steps.
• Prepare test execution reports and quality metrics for project stakeholders.
• Maintain test case repositories and ensure documentation stays current with system changes.
• Contribute to test automation frameworks for repetitive testing scenarios.
• IVR Testing: Validate menu navigation, voice prompts, call transfers, and self-service transactions.
• Chat Testing: Test chat widget functionality, agent assignment, canned responses, and conversation history.
• Test omnichannel customer journeys ensuring seamless transitions between channels.
• Ensure compliance with accessibility standards across all customer touchpoints.
• Perform usability testing to ensure intuitive customer experiences.
• Test failover scenarios and disaster recovery procedures.
• Verify system behavior under edge cases and error conditions.
• Work closely with development teams to understand technical implementations and testing requirements.
• Collaborate with business analysts to ensure test coverage aligns with business requirements.
• Participate in daily stand-ups and sprint planning sessions.
• Provide feedback on system design from a quality perspective.
• Assist in user acceptance testing (UAT) coordination with client teams.
• Support production deployment validation and post-implementation monitoring.

Conocimientos

Analytical thinking

Problem-solving

Attention to detail

Written and verbal communication

Independent & team collaboration

Adaptability

Learning mindset

Descripción del empleo

Caylent is a fully remote AI-first cloud services company seeking a Quality Analyst to ensure the quality of contact center solutions across IVR, chat, and email workflows. You will validate Amazon Connect flows, test cross-channel integrations, and contribute to docs, data, and automation efforts.

Ideal for those with 0–2 years in software testing, strong attention to detail, and collaborative spirit. Join a globally distributed team with competitive benefits and opportunities for learning and