Remote Night-Shift Global Network Operations Technician

Stand8 Technology Consulting; México; A distancia; MXN 446.000 - 670.000; Jornada completa

Descripción de la vacante

Stand8 Technology Consulting is seeking a Global Network Operations Tier II Technician for night-shift operations, remotely in Mexico. You will monitor and triage faults across a multi-vendor telecom environment, escalating issues to ensure SLA adherence and rapid resolution.

Responsibilities include fault management, MTTR targets, and coordinating with external contractors while providing updates to stakeholders. Prior experience with DWDM, SDH, Ethernet, and VLANs is essential.

Formación

• Night shift role with 12-hour shifts (7pm–7am US Central Time).
• 2–4+ years of NOC experience in telco operational environments.
• Experience with multi-vendor routing/switching and fiber optics.
• Knowledge of OTDR basics and DWDM/SDH fiber repairs.

Responsabilidades

• Monitoring of internal and external networks across a multi-vendor environment.
• Initial triage diagnosis on faults and escalation as required.
• Prioritize faults to meet SLAs and manage external contractors.
• Provide updates to internal stakeholders and customers on fault progress.
• Fault isolation and repair on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits.
• Manage fault receipt, identification, logging, dispatch, and resolution.
• Ensure service availability and MTTR targets are met.
• Support the Shift Lead when required.
• Facilities and key sites monitoring and fault management.
• Arrange and coordinate access for suppliers with support team members.
• Provide metrics/reports to senior Operations stakeholders.

Conocimientos

Night shift

NOC

VLAN Routing

MPLS

IP Trace Routes

Ethernet over Transport

Layer 2 Troubleshooting

DWDM

Fiber

Multi-vendor

OTDR

Routing

Switching

VLANS

Descripción del empleo

Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.

The Global Network Operations Tier II Technician will provide high-quality operational support for critical network services during a night shift schedule. This role is responsible for monitoring, triaging, escalating, and resolving network faults across a multi-vendor telecommunications environment. The position supports service reliability, SLA adherence, and timely incident resolution for key customers and internal stakeholders.

Location & Work Type
Location: Remote, Mexico
Work Type: Remote

Key Responsibilities

• Monitoring of internal and external networks across a multi-vendor environment
• Carrying out initial triage diagnosis on faults and proactively escalating issues as required
• Prioritizing faults to meet SLAs, including resource management of external contractors
• Providing regular updates to internal stakeholders and external customers on the progress of faults
• Fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits
• Responsible for the management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolution
• Ensuring service availability and Mean Time To Repair (MTTR) targets are met.
• Providing support to the Shift Lead when required
• Facilities and key sites monitoring and fault management
• Arranging and coordinating access for suppliers with support team members
• Providing key metrics and reports as required to senior Operations stakeholder

Qualifications
Required:

• Night Shift Role. Will work 12-hour shift 7pm - 7am US Central Time.
• Schedule: Sun - Wed one week (4 days) then work Sun- Tues next week (3 days). Every other week rotation.
• VLAN Routing, MPLS, IP- Trace Routes,
• Ethernet over Transport skills
• Needs to Know their Stuff
• Troubleshoot Layer 2 Point to point Networks.
• 2-4 years (minimum) proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.
• Experienced in Routing, Switching, VLANS, DWDM & Fiber
• Experience in a multi-vendor environment is essential
• Knowledge of OSP practices e.g. basic OTDR analysis and fiber repairs.
• Troubleshooting Layer 2/3 trouble tickets on DWDM / SDH and Ethernet networks.
• Pragmatic and analytical approach to problem-solving
• Confident and able to challenge suppliers and processes.
• Ability to manage in & out-sourced suppliers or partners
• Comfortable working 24/7 shift patterns, including holidays and nights
• Outstanding confidence, initiative, and organizational skills
• CRM is desirable.
• Remain flexible and adaptable to any change in business needs or requirements
• Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Preferred (Optional):

• None identified

About Us
Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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