Remote Maintenance Dispatcher

Gc Realty & Development; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A proactive real estate company in Veracruz, Mexico, is seeking a Maintenance Dispatcher who excels in management and communication. You will oversee a team of technicians, ensuring high-quality work and adherence to standards while coordinating daily operations. The role requires at least five years of dispatching or maintenance experience and proven people-management skills. The company offers remote flexibility, competitive pay, and a strong culture of accountability and teamwork.

Servicios

Base Pay starting at $10 per hour

Annual budget for professional growth

Remote flexibility

10 days of PTO in the first year

6 US holidays plus birthday off

Formación

• 5 years of experience in dispatching, scheduling, or maintenance operations.
• Ability to manage and dispatch a team of 3-5 technicians.
• Direct people-management experience in a performance-driven role.

Responsabilidades

• Lead and manage a team of maintenance technicians.
• Set daily expectations and monitor performance.
• Coordinate daily maintenance operations and assign work orders.

Conocimientos

Leadership

Dispatching

Accountability

Communication

Herramientas

AppFolio

ServiceTitan

Podio

Descripción del empleo

We’re not just looking for anyone – around here we move fast, communicate clearly, and make things happen. Sound like your kind of environment?

Are you :

• Someone who takes ownership of your work and doesn’t rest until the job is done right.
• Naturally organized with a system for everything and a drive to keep things running smoothly.
• Someone who thrives under pressure — staying calm, focused, and solutions‑oriented even when things get hectic.
• Confident in leading people, giving direct feedback, and holding others accountable.
• Able to coach technicians, address performance issues and ensure standards are met every day.

At GC Realty & Development we believe in accountability, proactive problem‑solving and exceptional service. We’re seeking a Maintenance Dispatcher who is also a strong people‑leader.

What We Offer

• Base Pay : Starting at $10 USD per hour with up to 20% additional monthly compensation based on performance.
• Professional growth support : Annual budget to reimburse team members for approved professional development—such as training programs, certifications or skill‑building courses that enhance performance in the role.
• Remote flexibility : Work from the comfort of your home while being part of a collaborative high‑performing team.
• Strong company culture : We value ownership, transparency and continuous improvement. You’ll join a team that works hard, supports each other and celebrates success together.
• 10 days of accrued PTO in the first year.
• 6 US holidays plus your birthday off.

Role Overview

As a Maintenance Dispatcher your primary responsibility is to lead and manage a team of maintenance technicians.

You will set daily expectations, provide coaching, hold technicians accountable to performance and documentation standards, and ensure they deliver high‑quality work on time.

You will also coordinate daily maintenance operations—assigning work orders, prioritizing urgent requests, and serving as the central point of communication to keep technicians, residents and internal teams aligned.

Key Responsibilities

• Leadership & Accountability – Set daily expectations for technician start times, routes, documentation, and communication. Provide real‑time coaching and feedback, address missed appointments or incomplete notes, document performance concerns, and partner with leadership when corrective action is needed.
• Dispatching & Operations – Schedule and assign maintenance technicians based on skill set, location and workload. Monitor technician progress, update job statuses and communicate changes across teams in real time through AppFolio, Podio and internal channels. Communicate proactively with residents to confirm appointments, share updates and manage expectations. Review technician timecards, materials and notes to verify accuracy before billing or closing work orders. Track KPIs such as response time, completion rate and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts and identify process enhancements.

Required Qualifications

• 5 years of experience in dispatching, scheduling, field service coordination or maintenance operations.
• Proven ability to manage and dispatch 3‑5 technicians simultaneously while holding them accountable and minimizing downtime or overlap.
• At least 3 years (5 preferred) of direct people‑management experience in a performance‑driven role including coaching, holding standards and documenting corrective action.
• Strong understanding of maintenance operations, repair timeframes, material/labor considerations and technician skill alignment.
• Advanced English communication skills (both written and verbal).
• Reliable high‑speed internet connection (Mbps download / Mbps upload), dual‑monitor setup and functioning camera/mic.

Preferred Qualifications

• Familiarity with AppFolio, ServiceTitan, Podio or other work order/field service management systems.
• Experience coordinating high‑volume work orders while balancing technician availability, resident needs and operational priorities.
• Prior experience in property management or facilities maintenance.
• Demonstrated ability to identify operational bottlenecks and suggest or implement process improvements.
• Strong analytical skills and comfort working with KPIs, performance dashboards and productivity metrics.
• Experience communicating with residents, clients or customers in a service‑oriented role.

Ready to Lead?

If you’re a proactive leader who thrives in fast‑paced environments and isn’t afraid to hold a team accountable, we want to meet you.

Apply Today

Show us why you’d be a strong fit for this role. Any employment offer is contingent upon the successful completion of a criminal background check and professional reference checks.