Remote Linux Support Engineer (Associate)

Canonical; Ciudad de México; A distancia; MXN 1.106.000 - 1.616.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Personal learning budget of USD 2,000 per year

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Descripción de la vacante

A leading open-source software company is seeking an Associate Linux Support Engineer to provide technical support for customers. The role is fully remote and involves troubleshooting issues with Ubuntu and other open-source products. Ideal candidates will have a strong academic background in a technical field and experience with Linux. This position offers opportunities for professional growth and a supportive work environment.

Formación

• Exceptional academic track record from both high school and university.
• Confidence to respectfully speak up and exchange feedback.
• Ability to learn quickly and thrive under pressure.

Responsabilidades

• Provide technical support for employees via telephone and email.
• Ensure support cases are handled according to SLA.
• Maintain regular communication with the team locally and remotely.

Conocimientos

Linux troubleshooting

Technical communication

Customer advocacy

Problem-solving

Networking

Educación

Undergraduate degree in Computer Science or related field

Herramientas

KVM

VMWare

Virtual Box

Descripción del empleo

A leading open-source software company is seeking an Associate Linux Support Engineer to provide technical support for customers. The role is fully remote and involves troubleshooting issues with Ubuntu and other open-source products. Ideal candidates will have a strong academic background in a technical field and experience with Linux. This position offers opportunities for professional growth and a supportive work environment.