Remote Junior AI/ML Engineer - Conversational Agents

Resolv Global; Puebla de Zaragoza; Remote; MXN 360,000 - 540,000; Full time

Job summary

Resolv Global is hiring a Junior AI/ML Engineer to help build AI agents that handle customer conversations via voice and chat. You will work on retrieval, orchestration, APIs, and integrations behind these systems, collaborating with engineers, CX designers, and operations to turn prototypes into production-ready solutions.

The role welcomes applicants with internships or hands-on projects, and requires English and Spanish communication skills.

Qualifications

• 1–3 years in software or ML engineering, internships count.
• Solid Python skills and basic SQL knowledge.
• Experience with at least one cloud platform (Azure, AWS, or Google Cloud).
• Hands-on with an LLM API (OpenAI, Anthropic, Gemini, or Azure OpenAI).
• Experience building AI agents calling tools or APIs with a framework (LangChain, LangGraph, or Semantic Kernel).
• Familiarity with RAG pipelines and vector search concepts.
• Strong English and Spanish written/spoken communication.

Responsibilities

• Build AI agents that interact with users via chat or voice and call tools/APIs.
• Develop retrieval pipelines and RAG-based question answering using approved sources.
• Integrate AI agents with CRMs, databases, ticketing, and messaging channels.
• Design and manage APIs, including authentication, rate limits, and versioning.
• Support voice AI development using STT and TTS in English and Spanish.
• Evaluate, test, and guardrail AI systems to improve accuracy and safety.
• Assist deployment, monitoring, and documentation through CI/CD practices.
• Collaborate with cross-functional teams to productionize prototypes.

Skills

Python

Git

Docker

SQL

LLM APIs

LangChain

RAG pipelines

Education

Bachelor's degree in CS or related

Tools

Azure

AWS

Google Cloud

Job description

Resolv Global is hiring a Junior AI/ML Engineer to help build AI agents that handle customer conversations via voice and chat. You will work on retrieval, orchestration, APIs, and integrations behind these systems, collaborating with engineers, CX designers, and operations to turn prototypes into production-ready solutions.

The role welcomes applicants with internships or hands-on projects, and requires English and Spanish communication skills.