Remote Health Claims Support Specialist II

F-Prime Capital; México; Remoto; MXN 201.000 - 312.000; Tempo pieno

Descrizione del lavoro

HealthEdge, a provider of AI-powered healthcare operations infrastructure, seeks a Call Center Agent II to support UST customers remotely in Mexico. You will handle inbound and outbound calls, document interactions, and coordinate with the claims team to resolve inquiries with accuracy.

Qualifications include a high school diploma, 2-3+ years in healthcare claims or call center experience, and strong communication skills.

Competenze

• High school diploma required; bachelor’s degree preferred.
• 2-3+ years of healthcare claims operations or call center experience.
• Excellent verbal and written communication skills.
• Ability to work with minimal supervision and handle multiple time zones.

Mansioni

• Handle inbound calls for customer support and assist with inquiries.
• Respond to outbound call requests and document interactions in ticketing systems.
• Provide data to customers within required timeframes and liaison with claims providers.
• Research customer claims in primary payor systems and maintain high service levels.

Conoscenze

Customer service

Verbal and written communication

Attention to detail

Problem solving

Spanish language proficiency

Formazione

High school diploma

Bachelor’s degree preferred

Strumenti

MS Word

MS Excel

Descrizione del lavoro

HealthEdge, a provider of AI-powered healthcare operations infrastructure, seeks a Call Center Agent II to support UST customers remotely in Mexico. You will handle inbound and outbound calls, document interactions, and coordinate with the claims team to resolve inquiries with accuracy.

Qualifications include a high school diploma, 2-3+ years in healthcare claims or call center experience, and strong communication skills.