Remote ERP Support Analyst - Data-Driven & Impactful

SSOE Group; León; Híbrido; MXN 335.000 - 614.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental/Visual insurance

Life insurance

Christmas bonus

Food coupons

Career development

Training and Education

Hybrid work model

Descripción de la vacante

SSOE Group in León, Guanajuato, Mexico, seeks an ERP Support Analyst to manage daily ERP operations, assist with data validation, and generate reports for cross-functional teams. You will provide first-level user support, create training materials, and help with upgrades and integrations.

Ideal candidates have 2–4 years of ERP experience, strong English/Spanish communication, and familiarity with reporting, testing, and data governance.

Formación

• Bachelor degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field.
• 2–4 years of ERP, application support, help desk, business systems, or related experience
• Deltek Vantagepoint experience a plus but not required; demonstrated aptitude and eagerness to learn new ERP systems is equally valued.
• Strong bilingual English/Spanish communication skills strongly preferred to support collaboration with international team members.
• Experience with ERP reporting, testing, documentation, training, or support.
• Ability to translate business requirements into system solutions, test plans, and user guidance.
• Knowledge of ERP integrations, data governance, and data quality practices preferred.
• Understanding of procurement, purchasing, project accounting, or financial processes preferred. Proficient in Excel.
• Strong analytical, troubleshooting, and stakeholder communication skills.
• Comfortable working in a remote, cross-border team environment
• Advanced English.

Responsabilidades

• Supports daily ERP operations, user support, configuration, issue resolution.
• Assists with data entry, validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information
• Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
• Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third-Party support as appropriate. Creates training materials, user guides, and delivers end-user training.
• Supports testing activities during upgrades, enhancements, patches, and new feature deployments.
• Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
• Maintains documentation, workflows, procedures, and system configuration records.
• Supports data migration, cleanup, conversion, and validation activities.
• Monitors system performance, user activity, and data quality metrics. Reports anomalies, errors, or potential issues to management for resolution.
• Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
• Participates in ERP implementation, upgrade, migration, and continuous improvement initiatives.
• Supports change management, communications, training, and user adoption activities.
• Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
• Job may require use of AI or similar digital technology to perform the job function.
• Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.

Conocimientos

Bilingual English/Spanish

Analytical skills

Troubleshooting

Stakeholder communication

Excel

Educación

Bachelor's degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field

Herramientas

Deltek Vantagepoint

Excel

Descripción del empleo

SSOE Group in León, Guanajuato, Mexico, seeks an ERP Support Analyst to manage daily ERP operations, assist with data validation, and generate reports for cross-functional teams. You will provide first-level user support, create training materials, and help with upgrades and integrations.

Ideal candidates have 2–4 years of ERP experience, strong English/Spanish communication, and familiarity with reporting, testing, and data governance.