Remote Director of Theme Park Operations

Grupo Xcaret; León; Hybrid; MXN 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Executive training

Job summary

Grupo Xcaret is seeking a highly experienced Director of Theme Park Operations to lead remote, multi-park operations from a centralized leadership hub. You will oversee safety, guest satisfaction, and financial performance across properties, leveraging data analytics and best practices to drive consistency and profitability.

The role requires a Master’s degree and 10+ years of leadership in large-scale entertainment operations, with proven ability to manage geographically dispersed teams and

Qualifications

• Master's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Experience in theme park or large-scale entertainment operations.

Responsibilities

• Develop and implement strategic operational plans to achieve the highest standards of safety, efficiency, and guest satisfaction across all theme parks.
• Oversee budgeting, P&L management, and revenue optimization for park operations.
• Ensure compliance with safety regulations, policies, and quality standards.
• Lead and develop a remote team of park operations leaders across locations.
• Drive innovation in guest services, attractions, and operations to enhance the park experience.
• Analyze KPIs to identify trends and drive data-driven improvements.
• Collaborate with cross-functional teams across marketing, finance, HR, and development.
• Manage vendor relationships and procurement.

Skills

Leadership

Operations management

Budgeting

P&L management

Data-driven decisions

Remote team leadership

Project management

Strategic thinking

Safety culture

Guest experience

Education

Master's degree in Business Administration or related field

Job description

Grupo Xcaret is seeking a highly experienced Director of Theme Park Operations to lead remote, multi-park operations from a centralized leadership hub. You will oversee safety, guest satisfaction, and financial performance across properties, leveraging data analytics and best practices to drive consistency and profitability.

The role requires a Master’s degree and 10+ years of leadership in large-scale entertainment operations, with proven ability to manage geographically dispersed teams and