Director of Theme Park Operations (Remote)

Ben & Frank; Veracruz; Remote; MXN 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Executive-level benefits

Remote work

Job summary

Ben & Frank is seeking a highly experienced Director of Theme Park Operations to lead from a fully remote executive team. You will supervise operational excellence, guest satisfaction, and financial performance for multiple theme park properties across the region.

The role requires deep knowledge of ride safety, guest services, F&B, retail, and entertainment programming, with strong analytics and strategic planning to drive efficiency and best practices.

Qualifications

• Master's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• 10+ years of progressive leadership experience in theme park or large-scale entertainment operations.
• Proven track record of managing complex operations, driving profitability, and enhancing guest satisfaction in a multi-site environment.
• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Proficiency in operational analysis, performance metrics, and data-driven decision-making.
• Experience with project management and implementing large-scale operational changes.
• Ability to think strategically and execute tactically in a dynamic, global environment.
• Must be legally eligible to work remotely within Mexico.

Responsibilities

• Develop and implement strategic operational plans to achieve high safety, efficiency, and guest satisfaction across all theme parks.
• Oversee financial performance, including budgeting, P&L management, and revenue optimization for park operations.
• Ensure compliance with safety regulations, operational policies, and quality standards.
• Lead, mentor, and develop a team of park operations leaders and staff in various locations.
• Drive innovation in guest services, attractions, and operational processes to enhance the experience.
• Analyze operational data and KPIs to identify trends and implement data-driven improvements.
• Collaborate with cross-functional teams including marketing, finance, HR, and creative development.
• Manage vendor relationships and ensure procurement of goods and services.
• Develop and execute contingency plans for various operational scenarios, including emergencies.
• Foster a strong safety culture and promote best practices in operational management.

Skills

Leadership

Remote team management

Data-driven decision-making

Strategic planning

Stakeholder management

Education

Master's degree in Business Administration or related field

Job description

Ben & Frank is seeking a highly experienced Director of Theme Park Operations to lead from a fully remote executive team. You will supervise operational excellence, guest satisfaction, and financial performance for multiple theme park properties across the region.

The role requires deep knowledge of ride safety, guest services, F&B, retail, and entertainment programming, with strong analytics and strategic planning to drive efficiency and best practices.