Jardinero (A) Parque Xenses

Grupo Xcaret; León; Hybrid; MXN 2,400,000 - 3,600,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Executive training

Job summary

Grupo Xcaret is seeking a highly experienced Director of Theme Park Operations to lead remote, multi-park operations from a centralized leadership hub. You will oversee safety, guest satisfaction, and financial performance across properties, leveraging data analytics and best practices to drive consistency and profitability.

The role requires a Master’s degree and 10+ years of leadership in large-scale entertainment operations, with proven ability to manage geographically dispersed teams and

Qualifications

• Master's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Experience in theme park or large-scale entertainment operations.

Responsibilities

• Develop and implement strategic operational plans to achieve the highest standards of safety, efficiency, and guest satisfaction across all theme parks.
• Oversee budgeting, P&L management, and revenue optimization for park operations.
• Ensure compliance with safety regulations, policies, and quality standards.
• Lead and develop a remote team of park operations leaders across locations.
• Drive innovation in guest services, attractions, and operations to enhance the park experience.
• Analyze KPIs to identify trends and drive data-driven improvements.
• Collaborate with cross-functional teams across marketing, finance, HR, and development.
• Manage vendor relationships and procurement.

Skills

Leadership

Operations management

Budgeting

P&L management

Data-driven decisions

Remote team leadership

Project management

Strategic thinking

Safety culture

Guest experience

Education

Master's degree in Business Administration or related field

Job description

Our client is a global leader in leisure and entertainment, seeking a highly experienced and innovative Director of Theme Park Operations to join their fully remote leadership team. This position is responsible for overseeing the operational excellence, guest satisfaction, and financial performance of multiple theme park properties from a remote setting. The ideal candidate will possess a deep understanding of theme park operations, including ride safety, guest services, food and beverage, retail, and entertainment programming. You will leverage data analytics and strategic planning to drive efficiency, implement best practices, and ensure an unparalleled guest experience across all parks. This role demands strong leadership, exceptional problem-solving skills, and the ability to manage a geographically dispersed team effectively. While the operational context involves parks potentially near León, Guanajuato, the role is entirely remote.

About the Role

Our client is a global leader in leisure and entertainment, seeking a highly experienced and innovative Director of Theme Park Operations to join their fully remote leadership team. This position is responsible for overseeing the operational excellence, guest satisfaction, and financial performance of multiple theme park properties from a remote setting. The ideal candidate will possess a deep understanding of theme park operations, including ride safety, guest services, food and beverage, retail, and entertainment programming. You will leverage data analytics and strategic planning to drive efficiency, implement best practices, and ensure an unparalleled guest experience across all parks. This role demands strong leadership, exceptional problem-solving skills, and the ability to manage a geographically dispersed team effectively. While the operational context involves parks potentially near León, Guanajuato, the role is entirely remote.

Key Responsibilities

• Develop and implement strategic operational plans to achieve the highest standards of safety, efficiency, and guest satisfaction across all theme parks.
• Oversee financial performance, including budgeting, P&L management, and revenue optimization for park operations.
• Ensure compliance with all safety regulations, operational policies, and quality standards.
• Lead, mentor, and develop a team of park operations leaders and staff in various locations.
• Drive innovation in guest services, attractions, and operational processes to enhance the overall theme park experience.
• Analyze operational data and key performance indicators (KPIs) to identify trends and implement data-driven improvements.
• Collaborate with cross-functional teams, including marketing, finance, human resources, and creative development.
• Manage vendor relationships and ensure effective procurement of goods and services.
• Develop and execute contingency plans for various operational scenarios, including emergencies.
• Foster a strong safety culture and promote best practices in operational management.

Requirements

• Master's degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• Minimum of 10 years of progressive leadership experience in theme park or large-scale entertainment operations.
• Proven track record of managing complex operations, driving profitability, and enhancing guest satisfaction in a multi-site environment.
• Extensive knowledge of theme park operations, including ride systems, safety protocols, guest flow, and entertainment delivery.
• Strong financial acumen, with experience in budgeting, forecasting, and P&L management.
• Exceptional leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams.
• Proficiency in operational analysis, performance metrics, and data-driven decision-making.
• Experience with project management and implementing large-scale operational changes.
• Ability to think strategically and execute tactically in a dynamic, global environment.
• Must be legally eligible to work remotely within Mexico.

Benefits

This fully remote position offers a highly competitive executive salary and a comprehensive benefits package. Enjoy the ultimate flexibility of a remote role while leading significant operations in the global entertainment industry. Our client provides unparalleled opportunities for professional development, executive training, and career advancement. You will be part of a world-renowned organization dedicated to creating magical experiences for millions of guests. Health insurance, performance bonuses, and other executive-level benefits are provided. While operational oversight may include areas like León, Guanajuato, the role itself is performed remotely.