Remote Customer Service Agent

MCI; México; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading business service provider is seeking a Remote Customer Service Agent to support customer service initiatives for various clients. The ideal candidate will possess strong English proficiency, prior call center experience, and must be 18 years or older. This role offers competitive compensation, benefits, and opportunities for career growth.

Servicios

HMO coverage

Dental coverage

Free meal during training

Career growth opportunities

Formación

• Must be 18 years or older.
• Previous call center experience.
• Work from home experience.

Responsabilidades

• Handle inbound and outbound calls professionally.
• Resolve customer issues through effective problem-solving.
• Accurately document interactions and process claims.

Conocimientos

Strong proficiency in English

Excellent interpersonal skills

Ability to multitask

Typing speed of 20+ WPM

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Windows operating systems

Descripción del empleo

Remote Work-at-Home | Philippines

Full-Time, Hourly

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.

We are committed to fostering an environment where professionals can build meaningful careers and contribute to a globally expanding, industry-leading organization.

Job Description

We are looking for enthusiastic Remote Customer Service Agent to support customer service initiatives for a diverse portfolio of clients. In this role, you will assist customers with inquiries and provide excellent service.

This is a wonderful opportunity to contribute to high-impact projects with iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Requirements:

• Strong proficiency in English, both written and spoken
• Prior call center experience
• Reside within 80km of our office
• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently
• Resolve customer issues through effective problem-solving
• Research and retrieve information to support customer needs
• Accurately document interactions and process claims
• Guide customers to find the best solutions
• Follow scripts, policies, and procedures
• Protect customer privacy and handle sensitive information
• Escalate complex issues to the appropriate team members
• Stay current with training and updates
• Maintain consistent attendance and adhere to scheduling requirements

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

We offer a competitive compensation and benefits package, including HMO coverage, dental coverage, free meal during training, career growth and learning opportunities, and more.

MCI is an equal opportunity employer and values diversity. We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws.