Remote Customer Retention Specialist – Renewal Expert

Community Sports Partners

Ciudad de México

Remote

MXN 177,000 - 239,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Community Sports Partners is seeking a customer-focused specialist to assist customers with our sports programs, resolve issues, and encourage continued engagement. You will own service inquiries from start to resolution, follow up with at-risk customers, and guide renewals within company policies.

This is a remote, full-time position serving Latin America, with a base salary of USD 1,000 per month plus retention bonuses.

Qualifications

Experience delivering exceptional customer service and handling renewals or retention initiatives.
Ability to resolve complaints with empathy and clear options.
Strong written and spoken English for customer conversations.
Experience maintaining CRM/support-system records with accuracy.

Responsibilities

Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through.
Investigate complaints, coordinate solutions with operations and keep the customer informed until the issue is resolved.
Proactively follow up with customers at risk of leaving and explain options within company policies.
Handle renewal and re-enrolment conversations and campaigns to win back former customers.
Maintain accurate CRM notes and reasons for cancellations or non-renewal.
Escalate refunds, credits or policy exceptions for approval while respecting customer decisions.