Remote Client Support Analyst — CMS & SLA Expert

Q4 Inc.; Ciudad de México; Híbrido; MXN 230.000 - 300.000; Jornada completa

Descripción de la vacante

Q4 Inc. is seeking a Client Support Analyst to contribute to the success of our client services by managing website content updates for publicly traded clients including Netflix and Google. This role emphasizes excellent customer service and effective communication, and requires basic technical skills in content management.

The ideal candidate will have 1-2 years of customer support experience, a strong detail-oriented approach, and the ability to work independently. The position is based in Mexico and offers growth opportunities after performance review.

Formación

• 1-2 years of customer service experience.
• Experience with content management systems and ticketing systems.
• Ability to work independently and troubleshoot issues.

Responsabilidades

• Assist clients in maintaining compliant websites.
• Manage ad hoc support requests and update website content.
• Communicate updates to clients professionally.

Conocimientos

Customer Service Excellence

Systems Experience

Excellent communication skills

Organizational skills

Herramientas

Salesforce

Descripción del empleo

Q4 Inc. is seeking a Client Support Analyst to contribute to the success of our client services by managing website content updates for publicly traded clients including Netflix and Google. This role emphasizes excellent customer service and effective communication, and requires basic technical skills in content management.

The ideal candidate will have 1-2 years of customer support experience, a strong detail-oriented approach, and the ability to work independently. The position is based in Mexico and offers growth opportunities after performance review.