Remote AI & Technology Customer Support Agent

Pyle USA; México; Remote; MXN 201,000 - 335,000; Full time

Job summary

Pyle USA is seeking a Customer Service Agent – AI & Technology to join our remote team. You’ll handle email, chat, and phone support for e-commerce customers while exploring AI-driven tools.

Ideal candidates bring customer service experience, strong English communication, good problem-solving, and an interest in AI and automation. You’ll learn new systems and collaborate with cross-functional teams.

Qualifications

• Previous customer service experience.
• Strong English reading, writing, and speaking skills are required.
• Strong communication and teamwork skills.
• Good technical and problem-solving abilities.
• Familiarity with AI tools and automation.
• Ability to learn new systems quickly and research solutions independently.
• Experience with e-commerce, APIs, integrations, programming, CRM, or helpdesk platforms is a plus.

Responsibilities

• Assist e-commerce customers through email, chat, and phone.
• Troubleshoot customer, order, and product-related issues.
• Help implement, monitor, test, and improve AI customer service tools.
• Identify opportunities to improve workflows using AI and automation.
• Troubleshoot technical issues and help connect different systems.
• Test and help implement new tools and processes.

Skills

Customer service experience

Strong English communication

Teamwork

Technical problem-solving

Familiarity with AI tools

Job description

Pyle USA is seeking a Customer Service Agent – AI & Technology to join our remote team. You’ll handle email, chat, and phone support for e-commerce customers while exploring AI-driven tools.

Ideal candidates bring customer service experience, strong English communication, good problem-solving, and an interest in AI and automation. You’ll learn new systems and collaborate with cross-functional teams.