Relationship Manager, LATAM

Reap; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Relaciones para LATAM, que sea un profesional de carrera media y hable español. Este rol remoto implica gestionar relaciones con clientes, impulsar el crecimiento a través de la venta cruzada y garantizar una excelente experiencia al cliente. Buscamos un individuo motivado, con habilidades analíticas y de negociación, que se adapte a un entorno de inicio flexible. Si tienes una mentalidad de alto rendimiento y te apasiona ayudar a los clientes a alcanzar sus objetivos, esta oportunidad es para ti.

Formación

• 8-10 años de éxito comprobado en gestión de clientes en API / Pagos / Emisión de tarjetas.
• Fluidez en inglés y español con habilidades de comunicación excepcionales.

Responsabilidades

• Impulsar el gasto a través de la venta cruzada y la retención de clientes clave.
• Servir como enlace principal con los clientes asignados y mantener relaciones positivas.

Conocimientos

Gestión de relaciones con clientes

Habilidades de negociación

Habilidades de comunicación

Análisis de datos (SQL, Metabase)

Orientación al cliente

Adaptabilidad

Presentaciones

Empatía

Descripción del empleo

The Role: Relationship Manager, LATAM

We are looking for a Spanish-speaking mid-career professional who is comfortable working in a remote environment, motivated, comfortable within a flexible early start-up environment, and capable of taking initiative and driving new ideas forward.

The ideal candidate will be experienced with managing client relationships and being customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to work closely with clients to understand their needs. This individual will have excellent communication abilities, relationship management, and negotiation skills.

You will:

• Drive spending across your key clients' book by cross-selling, retention, and expansion to induce overall growth and usage of Reap services
• Strong analytical skills through the use of SQL or Metabase to make data-driven decisions that drive business outcomes
• Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
• Maximize the revenue per account through value-based selling and advising the best solutions to your key clients
• Maintain and foster relationships with clients by ensuring the best customer experience and preventing churn
• Work with existing Web3 and Web2 accounts to provide product solutions, upsell, and to ensure satisfaction
• Tasked to grow existing key relationships and meeting assigned growth KPIs as well as to bring in new product innovation insights from key clients
• Liaise with cross-functional teams to execute on clients' requests
• Working closely with our product team to deepen client relationships
• Learn, have fun, and get things done!
  

We’re looking for someone with:

• Minimum 8-10 years of proven success in client management in API / Payments / Card issuance
• Familiarity with sales performance metrics
• Strong negotiation, presentation, and communication skills
• Ability to adapt or build new SOPs to cater for changing product features deployment with the Relationship Management Team
• Fluent in English and Spanish
• Strong verbal and written communication skills
• A dynamic personality with a strong winning and high-performance mindset
• Self-motivated and a quick learner
• Highly adaptable with a can-do attitude
• Empathy toward the concerns of others, both within and outside Reap

Nice to have:

• Self-motivated and a quick learner
• Exceptional team player
• Extreme open-mindedness
• Clear and concise communication
• Additional language skills in Portuguese would be a plus