Regional Service Partner, LATAM, HR Shared Services

Veralto; Ciudad de México; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global company is seeking a Regional Service Partner in Mexico City. The role involves serving as an HR contact, managing inquiries, and ensuring compliance with policies. Candidates must have 1-2 years in HR or customer service, a high school diploma, and be bilingual in Spanish and English. Opportunities for growth and development are available.

Servicios

Flexible working hours

Professional onboarding and training

Health benefits

Career coaching and development opportunities

Formación

• 1-2 years in an HR, Customer Service, or Shared Services role.
• Must speak Spanish and English for the LATAM region.
• Experience using MS Office.

Responsabilidades

• Serve as HR point of contact for inquiries.
• Ensure consistent application of policies and procedures.
• Manage assigned caseload in the ticketing system.

Conocimientos

HR knowledge

Customer service

Bilingual (Spanish/English)

Excellent communication

Educación

High School Diploma or equivalent

Herramientas

MS Office

Excel

HRIS systems (Workday)

Case Management Tools

Descripción del empleo

Imagine yourself…

· Doing meaningful work that makes an everyday impacton the world around you.

· Growing your expertiseand expanding your skillset with every project.

· Owning your ambitionand fueling your career growth.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

We offer:

• Flexible working hours

• Professional onboarding and training options

• Powerful team, looking forward to working with you

• Career coaching and development opportunities

• Health benefits

Reporting to the Shared Service Manager and Operations for Latam, the Regional Service Partner will contribute to the mission of the Shared Services team, which is to deliver the best associate experience and enable our HR teams and associates to focus on the highest-value work through operational excellence, technology and analytics. This role is a key member of the wider HR team, which is committed to building a workplace that fuels growth for the business and each one of us. We are transforming our HR organization to deliver compelling experiences every day for our associates, leaders, and HR team through strategic partnership to the business, supported by niche expertise in high-value areas and a service organization that enables our HR teams to focus on the highest-value activity. Bring your passion for supporting business growth through its talent and organization and join us in our journey! The role will be located in Mexico City and will be Remote.

In this role, a typical day will look like:

• Serve as HR point of contact for inquiries

• Ensure consistent application of policies and procedures

• Manage assigned caseload in the ticketing system

• Dedicated to innovation, inspiring teams to meet and exceed expectations

• Resolve Tier 1 cases regardless of channel using knowledge database, FAQs and training

• Escalate cases to Tier 2 and 3 as needed

• Help to create and improve knowledge and resources

• Enter Workday transactions requested by People Leaders, HR Community and Associates using standard work documentation and knowledge articles.

• Ability to maintain confidentiality and handle sensitive information

The essential requirements of the job include:

• 1-2 years in an HR, Customer Service or Shared Services role

• High School Diploma or equivalent

• Must speak Spanish and English for the LATAM region

• Experience with MS Office

• It would be a plus if you also possess previous experience in:

• Excellent Excel skills

• HRIS systems, preferably Workday

• Case Management or Customer Relationship Management (CRM) Tools

• Ability to speak Portuguese

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.