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Regional Service Manager Americas

Sandoz México

Insurgentes de Pueblo Yaqui

Presencial

MXN 700,000 - 900,000

Jornada completa

Hace 10 días

Descripción de la vacante

A global leader in healthcare is looking for an IT Service Management professional in Mexico, Sonora. You will be responsible for overseeing IT operations and ensuring service quality, compliance, and continuous improvement. Excellent communication skills and a strong leadership background are essential. Join a dynamic environment committed to personal and professional growth.

Formación

  • Experience in Financial Management and Operations Management.
  • Strong cross-functional leadership and risk management skills.
  • Ability to handle ambiguity and strong communication skills.

Responsabilidades

  • Manage IT service operations ensuring compliance and quality.
  • Drive continuous service improvements and operational excellence.
  • Govern the service delivery ensuring SLAs are met.

Conocimientos

Budget Management
Effective Communication Skills
Incident Management
IT Governance
IT Service Management
Performance Management
Problem Solving Skills
Quality Assurance
Stakeholder Management

Descripción del empleo

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

Hiring Requirements
Job Description
  • Responsible for holistic IT Service Management including all ITIL Processes, Service Operations, and Operational Quality Management oversight, along with continual service improvement and supplier operational governance.
  • Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.
  • Manage a service operation with standardized services, processes, and tools to provide efficient, high-quality services.
  • Provide the highest business value through effective management of IT resources (people, financial resources, and services) related to the function.
  • Meet customer and internal IT service levels and proactively drive continuous service improvement in collaboration with the Service excellence team.
  • Contribute to enabling operational excellence and continuous improvement in service quality across TT.
  • Own and drive the delivery of the service ensuring delivery to SLA and service continuity meeting consumer needs.
Major Accountabilities
  • Ensure that all contracted SLAs of suppliers are reported correctly, engage with ITSMO on challenges, and drive improvements.
Key Performance Indicators
  • Operate in a stable, compliant, secure, and cost-effective manner, measured by availability, performance, capacity metrics, and continuous cost reductions YOY.
  • Avoid major business disruptions; ensure responsiveness and quick recovery from critical incidents/issues.
  • Deliver services to users with speed and agility.
  • Meet operational targets, SLAs, and KPIs.
  • Achieve operational efficiencies through suppliers and process control; foster learning agility and the ability to evaluate and launch new services and capabilities.
  • Drive productivity gains and defect reduction via continuous improvement and automation-led programmable infrastructure and platform services.
  • Establish a clear technical vision, strategy, and execute against the plan.
  • Maintain compliance with applicable IGM/ISRM policies.
Minimum Requirements
Work Experience:
  • Financial Management
  • Supporting Quality activities/issues
  • Strong cross-functional leadership
  • Risk management
  • Handling ambiguity
  • Patient/client-driven with excellent communication skills
  • Operations Management and Execution
Skills
  • Budget Management
  • Effective Communication Skills
  • Incident Management
  • IT Governance
  • IT Service Management
  • Performance Management
  • Problem Solving Skills
  • Quality Assurance
  • Stakeholder Management
Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024. While we are proud of this achievement, we aim to do more!

With investments in new development capabilities, production sites, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access low-cost, high-quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by talented and ambitious colleagues, offering an agile, collegiate environment with impactful, flexible-hybrid careers. Diversity is welcomed, and personal growth is supported!

Join us!
Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams that reflect the patients and communities we serve.

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