Recepcionista De Spa

Buscojobs México; México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading hospitality company located in Cancun is seeking a Spa Receptionist to manage guest appointments and promote spa services. The ideal candidate should have a high school diploma, advanced English skills, and a customer-oriented attitude. This full-time role involves scheduling appointments and providing excellent service at all times. Immediate hiring available with a competitive salary and benefits, including stability and professional growth.

Servicios

Base salary + commissions

Meal service

Uniforms

Training

Job stability

Professional growth

Formación

• Less than 1 year of related work experience.
• No supervisory experience required.
• Availability of schedule.

Responsabilidades

• Schedule services for guests using reservations software.
• Promote and sell spa services.
• Check in guests for appointments.

Conocimientos

Advanced English

Teamwork

Organization

Customer Service Attitude

Educación

High School Diploma or G.E.D. Equivalent

Descripción del empleo

Overview

Job: Spa Receptionist
Job Category: Spa
Location: JW Marriott Cancun Resort & Spa, Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico – VIEW ON MAP
Schedule: Full-Time
Located Remotely?: N
Relocation?: N
Position Type: Non-Management

Responsibilities

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services; answer questions about available services.
• Update the reservations/cancellations list throughout the day; inform providers of last-minute changes and resolve scheduling issues in coordination with supervisor/manager.
• Check in guests for appointments; confirm first and last name; provide general spa orientation upon arrival.
• Promote and sell spa/salon services.
• Obtain assigned bank and ensure accuracy of contracted monies; obtain change required for expected business level; keep bank secure at all times.
• Process guest payments for spa/salon services and obtain payment authorization as needed.
• Accept and log cash tips for employees.
• Balance, scan, and drop receipts with Accounting.
• Notify Engineering of maintenance and repair needs.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1-year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.
• Requisitos (Español):
• Sexo indistinto
• CV con fotografía
• Inglés avanzado
• Excelente presentación y actitud de servicio
• Trabajo en equipo, organización, puntualidad
• Experiencia no necesaria
• Disponibilidad de horario
• Vivir en Cancún

Contract / Benefits

• CONTRATACIÓN INMEDIATA
• Sueldo base + comisiones, Prestaciones de ley, servicio de comedor, uniformes, capacitación, estabilidad laboral y crecimiento profesional.

EEO statement: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.