Recepcionista

Hilton; Jalisco; Presencial; MXN 20,000 - 40,000; Jornada completa

Descripción de la vacante

An established industry player in hospitality is seeking an Assistant Guest Service Manager to enhance guest experiences at their vibrant hotel. This role involves overseeing Front Office operations, ensuring staff are well-trained and informed, and maintaining high service standards. The ideal candidate will possess strong leadership and communication skills, along with a commitment to exceptional customer service. Join a dynamic team dedicated to creating memorable stays for guests while promoting a culture of teamwork and excellence. This is an exciting opportunity to grow in a supportive environment where your contributions will truly make a difference.

Formación

• Supervisory experience in Guest Services within the hotel or leisure sector.
• High level of IT proficiency and commercial awareness.

Responsabilidades

• Assist with overseeing Front Office operations to maintain high standards.
• Ensure Team Members are trained and knowledgeable about hotel services.
• Maximize room occupancy and manage staff performance.

Conocimientos

Guest Services Experience

IT Proficiency

Commercial Awareness

Leadership Skills

Interpersonal Skills

Customer Service Commitment

Ability to Work Under Pressure

Teamwork

Educación

High School Diploma

Bachelor's Degree in Hospitality Management

Descripción del empleo

An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Assist in the recruiting, managing, training and developing the Reception Team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary
  
  
  

What are we looking for?

Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Guadalajara Airport

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office