Real Estate & Customer Experience, Senior Manager

Prologis; Monterrey; Presencial; MXN 1,286,000 - 1,655,000; Jornada completa

Descripción de la vacante

A leading logistics real estate firm in Monterrey seeks a Senior Manager for Real Estate & Customer Experience. This role involves overseeing property operations, maintaining tenant relations, and ensuring effective management strategies. The ideal candidate will possess strong customer service, financial reporting skills, and experience in property management. A Bachelor's degree and significant real estate experience are preferred, along with proficiency in Salesforce and YARDI.

Servicios

Generous total rewards package

Leadership development resources

Diversity and inclusion initiatives

Formación

• 3+ years’ supervisory experience and strong customer service skills.
• Proficient in financial reporting and budget management.
• Highly proficient in the leasing process and negotiations.

Responsabilidades

• Oversee property operations, tenant relations, and maintenance.
• Develop strategies to optimize property performance and satisfaction.
• Conduct site inspections to ensure adherence to standards.

Conocimientos

Customer service

Financial reporting

Negotiation

Analytical skills

Property management software

Educación

Bachelor’s Degree

Herramientas

Salesforce CRM

YARDI

Microsoft Office Suite

Descripción del empleo

Overview

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title

Real Estate & Customer Experience, Senior Manager

Company

Prologis

Key responsibilities

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team (property managers, maintenance technicians, administrative personnel), to engage in innovative ideas, initiatives, and pilots.
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Building blocks for success

• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Preferred

• Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development.Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type

Full time

Location

Monterrey Office