Real Estate & Customer Experience, Senior Manager

Prologis; Monterrey; Presencial; MXN 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Prologis is seeking a Real Estate & Customer Experience Senior Manager to lead a CET and manage key properties in Monterrey. You’ll drive tenant relations, maintenance, and compliance while shaping property strategies to maximize value and client satisfaction.

Ideal candidates bring 5+ years of CRE leadership, strong analytical skills, and experience with Salesforce CRM and YARDI. The role requires a proactive, multi‑property mindset and a focus on customer excellence.

Formación

• 3+ years’ supervisory experience with a track record in service delivery.
• Strong customer service orientation and diplomacy.
• Experience managing complex property operations and budgets.
• Detail orientation with safety, compliance, and reporting focus.
• Proven negotiation and vendor management capabilities.
• Ability to analyze market conditions to drive strategy.

Responsabilidades

• Oversee day‑to‑day operations of properties, tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement property management strategies to optimize performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct site inspections to ensure standards for grounds, curb appeal, safety, cleanliness; implement corrective actions.
• Drive and mentor a team of property managers, technicians, and admins toward innovative initiatives.
• Assimilate market data and use Salesforce CRM to track customer interactions and visits.

Conocimientos

Supervisory experience

Customer service

Diplomacy

Crisis management

Negotiation skills

Analytical skills

Financial reporting

Educación

Bachelor’s Degree in Real Estate or related field

CPM or RPA designation (preferred)

Herramientas

Salesforce CRM

YARDI

Microsoft Office

Descripción del empleo

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:

Real Estate & Customer Experience, Senior Manager

Company:

Prologis

A day in the life

As a Real Estate and Customer Experience Senior Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office with the support and sophistication of a large international company.

Key responsibilities include:

• Oversee the day‑to‑day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Drives and motivates team of property managers, maintenance technicians, administrative personnel, to engage in innovative ideas, initiatives, and pilots.
• Assimilate and analyze information pertaining to market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Building blocks for success

• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.

• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

• Highly Proficient in full cycle of leasing and lease interpretation.

• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.

• Strong mathematical and analytical skills

• Strong working knowledge of property management accounting software

Preferred:

• Bachelor’s Degree preferred from a four-year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on‑call).
• Demonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Monterrey Office