R&I User Experience Senior Manager

Danone; México; On-site; MXN 1,200,000 - 1,700,000; Full time

Job summary

Danone Mexico is seeking a R&I User Experience Senior Manager to lead the UX agenda across our portfolio. You will translate consumer insights into product and packaging strategies, and collaborate with Marketing, Consumer Insights, and Global teams to drive innovation.

Reporting to the VP of Research & Innovation, you will grow and coach a high-performing UX team, stay ahead of market trends, and shape a three-year pipeline for product superiority across the Latin American region.

Qualifications

• 12+ years in insights, market research, sensory science or UX within FMCG.
• Proven track leading sensory and consumer research programs.
• Experience leading teams and developing talent.
• Experience collaborating with senior stakeholders across Marketing, R&I, Commercial and Global functions.
• Experience working with external agencies and cross-functional teams.
• Exposure to innovation and consumer-centric design methodologies.

Responsibilities

• Lead local UX strategy and roadmap to support innovation and growth.
• Translate consumer tensions into actionable recommendations for product and packaging development.
• Drive sensory and consumer research programs to deliver superior product experiences.
• Lead Product Superiority initiatives and contribute to the 3-year innovation pipeline.
• Partner with local and global teams to ensure consumer-centric decision making.
• Build relationships with Marketing, Consumer Insights, R&I and external partners to accelerate impact.
• Stay ahead of market trends and identify new innovation opportunities.
• Lead, coach and develop a high-performing UX team.

Skills

Sensory evaluation

Consumer research

Analytical thinking

Storytelling and influencing

Data to business recommendations

Project and stakeholder management

Education

Bachelor's in Food/ Chemical/ Industrial Eng

Master's degree

Job description

About The Job

At Danone, we believe that every product experience matters. Every sip, every bite, every interaction with our brands is an opportunity to delight consumers and create meaningful impact.

We are looking for a R&I User Experience Senior Manager who will help shape the future of our categories by translating consumer needs, behaviors and motivations into superior products and packaging solutions. This role plays a critical part in our innovation journey, ensuring that the voice of consumers is embedded throughout the product development process. Reporting directly to the VP of Research & Innovation, you will lead the User Experience agenda for Mexico, driving sensory science, consumer understanding, product superiority and innovation programs across our portfolio while partnering closely with Marketing, Consumer Insights, Category Teams and Global stakeholders. If you are passionate about understanding consumers, turning insights into action, and influencing the future of iconic brands, we'd love to meet you.

Your mission

As R&I User Experience Senior Manager, you will:

• Lead the local UX strategy and roadmap to support innovation, renovation and business growth ambitions.
• Translate consumer tensions, motivations and behaviors into actionable recommendations for product and packaging development.
• Drive sensory and consumer research programs that help deliver superior product experiences.
• Lead Product Superiority initiatives and contribute to the development of the 3-year innovation pipeline.
• Partner with local and global teams to ensure consumer‑centric decision making throughout the innovation process.
• Build strong relationships with Marketing, Consumer Insights, R&I and external partners to accelerate business impact.
• Stay ahead of market trends, emerging consumer needs and competitive movements to identify new innovation opportunities.
• Lead, coach and develop a high‑performing User Experience team while fostering a culture of collaboration, curiosity and continuous improvement.

About You

What you’ll bring

Experience

• 12+ years of experience in Consumer Insights, Market Research, Sensory Science, User Experience or related functions within FMCG organizations.
• Strong experience leading sensory and consumer research programs that influence product development decisions.
• Proven track record leading teams and developing talent.
• Experience collaborating with senior stakeholders across Marketing, R&I, Commercial and Global functions.
• Strong experience working with external agencies, research partners and cross‑functional teams.
• Exposure to innovation, product superiority and consumer‑centric design methodologies.

Education

• Bachelor's degree in Food Engineering, Chemical Engineering, Industrial Engineering or a related field.
• Master's degree required.

Skills

• Deep expertise in sensory evaluation, consumer research methodologies and insight generation.
• Strong analytical and strategic thinking capabilities.
• Excellent storytelling and influencing skills.
• Ability to transform complex data into compelling business recommendations.
• Strong project management and stakeholder management skills.
• Resilience, collaboration, leadership and a growth mindset.

Languages

• Advanced & Fluent English required.
• French is a plus.

About Us

At Danone Mexico, we work with a deep conviction: the health of people and the health of the planet are interconnected. Guided by our global vision, One Planet. One Health., we strive to build a healthier future through foods and beverages that are part of the everyday lives of millions of families around the world.

In Mexico, with more than 15,000 employees, 35 plants, and over 100 distribution centers across the country, we are a diverse and highly committed community driving iconic brands such as Danone, Activia, Oikos, Danonino, Bonafont, and Silk. Every person who joins us contributes a key part to our ongoing evolution and innovation.

At Danone, you will find an environment where you can grow with purpose and be your authentic self. We value what each individual brings, and it is that unique combination of experiences, talents, and perspectives that strengthens our culture and empowers us to achieve extraordinary results. Here, you will have the freedom to propose, create, and bring ideas to life that generate real impact.

We support your development through continuous feedback, clear objectives, agile methodologies, and learning tools designed to accelerate your professional growth. We want you to move forward with confidence and find a path that truly inspires you. Your well‑being is also essential to us. That’s why we offer flexible benefits, comprehensive physical, emotional, and financial well‑being programs, support platforms, exclusive discounts, and benefits above those required by law that accompany every stage of your life.

We are proudly a certified B Corp company, reflecting our commitment to responsible practices, conscious decision‑making, and a positive impact on people, communities, and the planet.

If you’re looking for a place where you can contribute, grow, and be part of a community that works with purpose, we invite you to explore our job openings and discover for yourself everything you can build at Danone. Your next big professional step could start here.

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