Quality Systems Specialist

Kerry & Co.; México; Vor Ort; MXN 420.000 - 660.000; Vollzeit

Zusammenfassung

Kerry & Co. busca un Especialista en Sistemas de Calidad para gestionar quejas de clientes, trazabilidad y control de documentos en su planta de México. Colaborará con equipos de Producción, Calidad y Logística para asegurar el cumplimiento de normas y mejorar la calidad del producto.

Se requiere experiencia en QMS y seguridad alimentaria, así como habilidades en análisis de causa raíz y CAPA. Se valorará conocimiento de Power BI y Excel; nivel de inglés intermedio/avanzado.

Qualifikationen

• Bachillerato en Ingeniería de Alimentos, Ingeniería Química, QFB o campo relacionado.
• 3–5 años de experiencia en funciones de calidad en la industria de alimentos.
• Conocimiento de Sistemas de Gestión de la Calidad (QMS) y Seguridad Alimentaria.
• Experiencia manejando investigaciones de quejas de clientes.
• Experiencia con análisis de causa raíz (5 Porqués, Ishikawa, CAPA).
• Conocimiento de programas de trazabilidad, retiradas simuladas y retirada de productos.
• Conocimiento de estándares GFSI y requisitos regulatorios.

Aufgaben

• Gestionar el proceso de quejas de clientes y consumidores, incluyendo investigación y acciones correctivas.
• Coordinar investigaciones interfuncionales con Producción, Calidad, Logística y Servicio al Cliente.
• Analizar tendencias de calidad para mejoras continuas.
• Auditar procesos y documentos relacionados con sistemas de calidad.
• Mantener y auditar el programa de trazabilidad de materiales y productos.
• Dar capacitación en manejo de quejas, trazabilidad y control de documentos.

Kenntnisse

QMS knowledge

Quality assurance

Root cause analysis

CAPA

Ausbildung

Bachelor's degree in Food Eng./Chem Eng./QFB or related

Tools

Power BI

Excel

Jobbeschreibung

Quality Systems Specialist

Empresa : Kerry & Co. Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Quality Systems Specialist

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

The Quality Systems Engineer is responsible for managing the site's quality systems related to customer complaints, product traceability, and document control. This position ensures compliance with food safety, quality, regulatory, and customer requirements while supporting continuous improvement initiatives that strengthen product quality, compliance, and operational effectiveness.

Key responsibilities

• Lead the end-to-end customer and consumer complaint management process, including investigation, root cause analysis, corrective actions, and closure.
• Coordinate cross-functional investigations with Production, Quality, Logistics, Planning, Customer Service, and Commercial teams.
• Analyze complaint trends and quality metrics to identify opportunities for continuous improvement and recurrence reduction.
• Support customer, internal, regulatory, and certification audits related to quality systems.
• Manage and maintain the site's traceability program for raw materials, packaging materials, in-process materials, and finished goods.
• Lead traceability exercises and mock recalls to verify compliance and system effectiveness.
• Support product withdrawal and recovery activities when required.
• Ensure compliance with customer, regulatory, food safety, and GFSI traceability requirements.
• Administer and maintain the document control system, including document lifecycle management and record retention practices.
• Ensure quality documentation remains current, approved, controlled, and accessible across the organization.
• Manage documentation changes resulting from audits, CAPA activities, regulatory updates, Management of Change (MOC), and process improvements.
• Monitor compliance with document control procedures and generate system performance metrics.
• Deliver training related to complaint handling, root cause analysis, traceability, and document control processes.

Qualifications and skills

• Bachelor's degree in Food Engineering, Chemical Engineering, QFB, or related field.
• 3-5 years of professional experience within Quality functions in the food manufacturing industry.
• Knowledge of Quality Management Systems (QMS) and Food Safety Management Systems.
• Experience managing customer complaint investigations.
• Experience conducting root cause analysis using methodologies such as 5 Why's, Ishikawa, and CAPA.
• Knowledge of corrective and preventive action programs (CAPA).
• Experience with product traceability programs, mock recalls, and product withdrawal processes.
• Experience with document control systems and regulated documentation management.
• Knowledge of GFSI standards and food industry regulatory requirements.
• Knowledge of continuous improvement methodologies.
• Advanced Microsoft Excel skills.
• Experience using Power BI for reporting and data analysis.
• Intermediate to advanced English proficiency.

Sobre la empresa

Kerry & Co.

We bring the voice of science to some of the most challenging questions facing the world of food and beverage.