Quality Systems Engineer: Traceability & Compliance

Kerry; Irapuato; Presencial; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

The Kerry team is seeking a Quality Systems Engineer to manage the site's quality systems related to customer complaints, product traceability, and document control. The role ensures compliance with food safety, quality, regulatory, and customer requirements while supporting continuous improvement initiatives that strengthen product quality and operational effectiveness.

You will lead end-to-end complaint investigations, maintain traceability programs, coordinate audits, and deliver training on

Formación

• Bachelor's degree in a related field and 3–5 years in quality roles in food manufacturing.
• Strong knowledge of QMS and food safety standards.
• Experience with customer complaint investigations and CAPA.

Responsabilidades

• Lead end-to-end customer and consumer complaint management from investigation to closure.
• Coordinate cross-functional investigations with Production, Quality, Logistics, Planning, and Customer Service.
• Analyze complaint trends and quality metrics for continuous improvement.
• Support audits related to quality systems and regulatory requirements.
• Maintain the site's traceability program for materials and finished goods.
• Lead traceability drills and mock recalls to verify system effectiveness.
• Support product withdrawals and recoveries when required.
• Ensure compliance with GFSI traceability requirements and document control procedures.
• Administer document lifecycle management and record retention practices.
• Keep quality documentation current, approved, and accessible.
• Manage changes from audits, CAPA, regulatory updates, and MOC.
• Deliver training related to complaint handling, root cause analysis, traceability, and document control.

Conocimientos

Root cause analysis

CAPA management

Power BI

Excel

Documentation control

Quality systems

English proficiency

Regulatory compliance

Educación

Bachelor's degree in Food Engineering or related field

Herramientas

QMS software (e.g., SAP QM)

Descripción del empleo

The Kerry team is seeking a Quality Systems Engineer to manage the site's quality systems related to customer complaints, product traceability, and document control. The role ensures compliance with food safety, quality, regulatory, and customer requirements while supporting continuous improvement initiatives that strengthen product quality and operational effectiveness.

You will lead end-to-end complaint investigations, maintain traceability programs, coordinate audits, and deliver training on