Quality Specialist

FORVIA HELLA; El Salto; Presencial; MXN 700.157 - 1.050.236; Jornada completa

Descripción de la vacante

FORVIA HELLA, located in El Salto, Jalisco, seeks a professional for warranty processing, focused on limiting damage and managing costs. The successful candidate will coordinate the processing of warranty claims and engage with internal and external parties.

This role emphasizes data analysis in warranty management and engaging with suppliers to address claims. A culture of diversity and inclusion is at the core of FORVIA HELLA, inviting all qualified individuals to apply.

Responsabilidades

• Coordinate processing of series damage and applicable replacement activities.
• Support in specifying warranty cost demands to minimize financial losses.
• Prepare recognition rates for warranty return based on analyses.
• Monitor development of HELLA recognition rates and renegotiation.
• Identify unjustified charging of costs for warranty return and trace reimbursements.
• Clarify warranty cases caused by suppliers and determine costs.
• Support Purchasing in warranty return cost implementation.
• Monitor and forecast field rejects and detect key faults.
• Ensure data collection in warranty database and use evaluation tools.
• Support in No Trouble Found project implementation.
• Check field rejects returned by customers for analysis.
• Request field rejects from customers as required by warranty process.

Descripción del empleo

Location

El Salto, Jalisco.

Company Overview

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

Job Objective

Processing of warranties and limiting damage.

Tasks / Area of Responsibility

• Coordinating the processing of series damage and applicable replacement activities in collaboration with internal and external parties with the aim of limiting the existing damage and costs.
• Supporting in the specification of warranty cost demands and lump sum payments with external customers, in order to minimize financial losses as far as possible.
• Preparing the recognition rates or the resulting costs for warranty return with the customer on the basis of analyses from the manufacturing plants.
• Monitoring the development and change of HELLA recognition rates, comparison with existing agreements and renegotiation in the event of positive changes.
• Identifying, demonstrating, and initiating necessary reimbursements in the event of the unjustified charging of costs for warranty return by external customers, as well as the claiming and tracing of reimbursements.
• Clarifying warranty cases caused by the supplier; determining the costs and the cost share to be borne by the supplier.
• Supporting Purchasing in the implementation of demands regarding the costs for warranty return against the responsible supplier.
• Monitoring and forecasting of field rejects, detecting key faults and supporting the specialist departments in the redressing and avoidance of faults.
• Ensuring data collection in the warranty database and use of appropriate evaluation tools for data analysis, field monitoring, and forecasting.
• Supporting in the implementation of No Trouble Found projects if internal trigger criteria, or trigger criteria agreed with the client have been met.
• Checking whether a sufficient number of field rejects are returned by the customer for analysis, in order to obtain a reliable statement about occurring fault patterns and to be able to determine statistically reliable recognition rates.
• Requesting field rejects from the customer when this is required by the warranty process or deciding to request these if this is necessary due to statistical requirements.
• Supporting the organization in issues and tasks relating to warranty management.

Diversity & Inclusion

FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.