Quality Senior Supervisor (Technical Training)

Caterpillar Financial Services Corporation; Ciénega de Flores; Presencial; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

In-office five days a week

Descripción de la vacante

Caterpillar Financial Services Corporation seeks a Quality Manager to lead the training area, develop digital OJTs, and drive improvements in operator competency and product quality. The role requires coordinating with global quality teams and suppliers, conducting audits, and managing certification programs.

The position oversees a team, supports problem solving, and ensures adherence to Caterpillar quality standards across multiple departments while traveling up to 10% of time.

Formación

• Bachelor’s degree in manufacturing or related engineering.
• Expert in technical training.
• English Advanced.

Responsabilidades

• Manage training area focusing on CNC machining, assembly, material handling and painting processes.
• Develop digital OJTs (On-the-Job Training materials).
• Drive continuous improvement initiatives for OJTs via Voice of Customer (VOC).
• Oversee quality plans to meet Caterpillar standards and QS9000 through audits and reporting.
• Act as primary quality contact for customers and manage feedback loops.

Conocimientos

Planning

Quality mgmt

Lean manufacturing

Relationship mgmt

Problem solving

English Advanced

Educación

Bachelor’s degree in manufacturing or related engineering

Descripción del empleo

Career Area

Manufacturing

Job Description

Your Work Shapes the World at Caterpillar Inc.

About the Role

The primary role is to manage the training area, with a focus on developing technical competencies aimed at training operators in CNC machining, assembly, material handling and painting processes, responsibilities include executing the personnel certification and decertification process, developing digital OJTs (On-the-Job Training materials), and driving continuous improvement initiatives for OJTs through a Voice of Customer (VOC) process. This approach will help identify business needs and opportunities to enhance the effectiveness and efficiency of training programs and OJT resources. The role ensures products meet Caterpillar specifications and promotes quality-focused culture across various departments. As a Quality Manager, the incumbent oversees a team, handling planning, training, performance evaluations, and personnel issues. They collaborate with internal and external stakeholders, including global quality teams and suppliers. Responsibilities include employee development, problem-solving, and implementing solutions to meet key quality goals such as customer satisfaction, process efficiency, and certification standards.

What You Will Do

• MGPP development for Technical training based in VOB & VOC
• Develop and implement a digital strategy for technical training focus in measurement systems and gages, CNC, material Handling
• Develop and implement technical training collaboration with MADISA, Cluster Automotriz and Local Universities for next generation training
• Develop and implement capital investment projects aligned with the department’s growth strategy and long-term business objectives.
• Develops and monitors quality plans to meet Caterpillar standards and QS9000 certification requirements through internal audits and reporting.
• Generates quality reports and drives continuous improvement by collecting inspection data and publishing defect reports across all production stages.
• Acts as the primary quality contact for customers, manages feedback loops, coordinates rework, and resolves daily shop floor quality concerns.

Degree Requirement

• Bachelor’s degree in manufacturing or any related engineering degree.
• Expert in technical training
• English Advanced

What You Have – Skills

Planning and Organizing

• Anticipates potential bottlenecks and schedule disruptions.
• Breaks work into manageable steps and incorporate them into a personal plan.
• Escalates competing or conflicting priorities.

Quality Management System

• Possesses expertise in quality management principles, tools, and techniques.
• Able to foster and maintain an environment that aligns with the organization’s quality standards.

Influencing

• Applies effective influencing strategies and techniques.
• Capable of shaping decisions both within and beyond the immediate organization.

Problem Solving

• Proficient in identifying, anticipating, and resolving organizational, operational, or process-related issues using appropriate tools and techniques.
• Applies problem-solving knowledge effectively across varied contexts.

Quality Management (QMS)

• Knowledgeable in the processes, tools, and techniques associated with Quality Risk Management.
• Able to execute quality assurance processes including risk assessment, control, communication, and review to safeguard product quality.

Lean Manufacturing

• Understands the philosophy, principles, and implementation strategies of lean manufacturing.
• Capable of integrating lean methodologies into existing production and management systems.

Relationship Management

• Responds promptly and effectively to client requests and interactions.
• Regularly monitors client satisfaction and alerts the team to emerging concerns.
• Clarifies roles and responsibilities within business relationships.

Preferred Qualifications

• Expertise leading a Six Sigma project.
• Master’s degree in a relevant field.

Additional Information

• Location: Cienega de Flores, Nuevo Leon.
• This position is six-day a week in-office model.
• This position will require travelling 10% working time (Domestic and International).
• Valid Travel Visa and Passport
• Sponsorship for foreign candidates is not available.
• Relocation assistance is not available for this position.
• Do not forget to include a resumé in English in your profile in Workday.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply