Quality Manager

YDU JC Air Cond & Ref Inc.- Dubai; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Johnson Controls seeks a Plant Quality Manager to lead the site quality organization and ensure the QMS is effective across receiving, fabrication, assembly, testing, and shipping. You will drive product conformity, regulatory compliance, and customer satisfaction while reducing quality risks and costs.

You will partner with Operations, Engineering, Supply Chain, Supplier Quality, Warranty, Service, and Regional leadership to foster a culture of quality excellence and continuous improvement at

Formación

• Bachelor's Degree in Engineering, Manufacturing, Quality, Industrial Engineering, or a related technical discipline.
• 7 years of experience in Manufacturing Quality, Quality Systems, Quality Engineering, or QA Leadership roles within a manufacturing environment.
• Experience leading Quality teams and driving site-level quality performance.
• Strong knowledge of Quality Management Systems, audits, corrective actions, process controls, root cause analysis, and customer quality management.
• Knowledge of APQP, PFMEA, Control Plans, MSA, SPC, and Process Capability Methodologies.
• Ability to lead cross-functional teams and influence decision-making.
• Strong analytical, problem-solving, and decision-making skills.
• Advanced English communication skills, both written and verbal.

Responsabilidades

• Lead the site Quality organization and ensure QMS effectiveness across the plant.
• Drive product and process conformity, customer satisfaction, and regulatory compliance.
• Collaborate with Operations, Engineering, Supply Chain, Supplier Quality, Warranty, Service, and Regional Quality leadership.
• Establish and pursue annual quality objectives, resource plans, and performance expectations.
• Lead audits (internal, customer, certification) and ensure timely closure of findings.
• Oversee document control, CAPA, calibration, traceability, nonconforming material, and record retention.
• Implement quality controls from receiving through shipping and drive CPK/PPQ improvements.
• Lead containment, RCA, corrective actions, and customer communications for quality issues.
• Drive structured problem solving (8D, DMAIC, A3, 5 Whys, Fishbone, SPC) and continuous improvement.
• Own plant quality performance metrics and reporting; develop recovery plans when targets are missed.
• Partner with Supplier Quality and Supply Chain to manage supplier risks.

Conocimientos

Quality leadership

QMS knowledge

APQP PFMEA MSA SPC

Audit & compliance

Cross-functional collaboration

English communication

Educación

Bachelor's Degree in Engineering or related technical discipline

Master's Degree (preferred)

Descripción del empleo

What You Will Do

The Plant Quality Manager is responsible for leading the site Quality organization and ensuring the effectiveness of the plant's Quality Management System (QMS). This role drives product and process conformity, customer satisfaction, regulatory and certification compliance, and continuous reduction of quality-related risks and costs. The Plant Quality Manager partners closely with Operations, Engineering, Supply Chain, Supplier Quality, Warranty, Service, and Regional Quality leadership to drive a culture of quality excellence and continuous improvement throughout the manufacturing site.

How You Will Do It

Plant Quality Leadership

Serve as the senior Quality leader for the site and a key member of the plant leadership team. Develop and execute the plant quality strategy aligned with business goals and customer requirements. Establish annual quality objectives, resource plans, and performance expectations to drive operational excellence.

Quality Management System & Compliance

Maintain and continuously improve the site's Quality Management System (QMS). Ensure compliance with customer, regulatory, certification, and internal quality requirements. Lead internal, customer, and certification audits, ensuring audit readiness and timely closure of findings. Oversee document control, corrective and preventive actions, calibration systems, traceability, nonconforming material processes, and record retention.

Manufacturing Quality & Process Control

Establish and sustain quality controls across receiving, fabrication, assembly, testing, final inspection, packaging, and shipping processes. Ensure critical-to-quality characteristics, inspection standards, control plans, reaction plans, and error‑proofing methods are effectively implemented and maintained. Drive process capability improvements and adherence to quality standards throughout production.

Customer Quality & Escalation Management

Lead containment activities, risk assessments, root cause investigations, corrective actions, and customer communications related to quality issues. Manage customer complaints, field failures, warranty concerns, and quality escapes to ensure timely and effective resolution. Provide clear and fact-based communication to customers and leadership during escalations.

Continuous Improvement & Problem Solving

Drive structured problem‑solving initiatives utilizing methodologies such as 8D, DMAIC, A3, 5 Whys, Fishbone Analysis, and Statistical Process Control. Utilize quality and operational data to identify recurring issues and implement sustainable corrective actions. Promote a culture of continuous improvement across the organization.

Quality Performance Management

Own plant quality performance metrics and reporting processes. Analyze and improve key performance indicators including FPY, RTY, DPU, Scrap, Rework, Cost of Poor Quality (CoPQ), Warranty Performance, Customer Defects, Audit Findings, and Corrective Action Closure Rates. Develop recovery plans and improvement strategies when performance falls below targets.

Supplier Quality & Incoming Quality

Partner with Supplier Quality and Supply Chain teams to proactively manage supplier‑related risks. Support supplier corrective actions and containment activities. Improve incoming inspection processes and supplier quality performance.

New Product Introduction & Change Management

Represent Quality in APQP and New Product Introduction (NPI) activities. Lead quality planning activities including PFMEA reviews, Control Plans, Measurement System Analysis (MSA), and Process Capability Studies. Ensure manufacturing readiness and robust quality controls for new product launches and process changes.

People Leadership & Capability Development

Lead, coach, and develop the plant Quality team. Establish clear roles, responsibilities, performance expectations, and development plans. Build quality capabilities across the organization and foster accountability for quality at all levels.

Governance & Business Partnership

Provide transparent quality reporting to plant and regional leadership. Participate in operational, staffing, launch, and capital investment decisions where product quality or customer risk may be impacted. Exercise authority to stop production or shipments when quality requirements are not met.

Required Qualifications

• Bachelor's Degree in Engineering, Manufacturing, Quality, Industrial Engineering, or a related technical discipline.
• 7 years of experience in Manufacturing Quality, Quality Systems, Quality Engineering, or QA Leadership roles within a manufacturing environment.
• Previous experience leading Quality teams and driving site-level quality performance.
• Strong knowledge of Quality Management Systems, audits, corrective actions, process controls, root cause analysis, and customer quality management.
• Working knowledge of APQP, PFMEA, Control Plans, Measurement System Analysis (MSA), Statistical Process Control (SPC), and Process Capability Methodologies.
• Proven ability to lead cross-functional teams and influence decision‑making across all organizational levels.
• Strong analytical, problem‑solving, and decision‑making skills.
• Advanced English communication skills, both written and verbal.

Preferred Qualifications

• Master's Degree in Engineering, Operations, Business Administration, Quality, or a related field.
• ASQ Certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE) or Certified Quality Engineer (CQE).
• Lean Six Sigma Black Belt certification or equivalent.
• Experience in HVAC, Chillers, Industrial Equipment, Engineered‑to‑Order (ETO), Configure‑to‑Order (CTO), or other complex manufacturing environments.
• Experience supporting ISO 9001 compliance and regulatory/certification requirements.
• Demonstrated success leading customer escalations, quality turnaround initiatives, product launches, and audit remediation efforts.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for the bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.