Quality Engineer

AMETEK; Reynosa; Presencial; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Quality Engineer to enhance customer satisfaction and drive continuous improvement initiatives. In this role, you will interface with customers on quality matters, manage warranty processes, and utilize problem-solving tools like DOE and 5 Whys. You'll actively participate in Kaizen events and support the creation of essential documentation for customer approvals. This position offers an exciting opportunity to contribute to quality assurance and improvement efforts within a dynamic team environment. If you're passionate about quality and have a background in engineering, this role could be your next career step.

Formación

• 3+ years of experience in Quality areas and customer interface.
• Proficient with Statistical Control Process tools and MS Office.

Responsabilidades

• Facilitates problem-solving within the team using core tools.
• Drives warranty process and supports continuous improvement activities.

Conocimientos

Problem Solving

Continuous Improvement

Six Sigma Green Belt

Customer Interface

Statistical Control Process

English (Conversational)

Educación

Engineering Degree in Industrial, Electrical, or Mechanical

Herramientas

Minitab

MS Project

MS Excel

Oracle MRP

Descripción del empleo

Customer interface on all things quality like warranties, customer complaints, internally main driver for FTQ and support to our QSM.

Description

Within the team/area assigned, he/she facilitates team members on problem solving, using core tools such as DOE, A3, 5 Whys, etc.

Follow up on customer claims and provide 8D and DPR’s.

Drives our warranty process from reporting to actions taken to reduce this expense (top offenders) as well as responding to customer portals.

Actively supports and participates in continuous improvement activities such as: Kaizen, idea program, cost-out improvement, RIW, APS.

Creates and submits PCN/PPAP documentation for customer approval.

Position Requirements

1. Engineering degree in Industrial, Electrical, or Mechanical.
2. 3 or more years of experience within Quality areas.
3. 3 or more years of experience in customer interface, claims, and warranties.
4. Six Sigma Green Belt is a plus.
5. English (conversational).
6. Proficient with Statistical Control Process tools i.e., Minitab.
7. Proficient with MS Office tools like MS Project and Excel.
8. Basic understanding of MRP systems like Oracle to understand material transactions.