Quality Control Engineer, Amazon Customer Excellence Systems (ACES)

Amazon; Ciudad de México; Presencial; MXN 350,000 - 450,000; Jornada completa

Descripción de la vacante

A leading multinational company in Mexico City is seeking a Quality Control Manager responsible for overseeing quality assurance processes in Last Mile Operations. Candidates should have a Bachelor's degree and at least 2 years of experience in quality control, alongside strong analytical and communication skills. This role requires engagement in a fast-paced environment and occasional travel across Mexico.

Formación

• Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledge.
• Strong understanding of quality control methodologies.
• 2+ years of experience in quality control.
• B1+ English level.

Responsabilidades

• Ensure that all Standard Operation Procedures are up to date.
• Complete daily routines in the field of address data quality.
• Perform audits, assessments and deep dives of field processes and procedures.
• Communicate any quality problems impacting customer experience.

Conocimientos

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Quality control methodologies

Educación

Bachelor's degree in Engineering, Administration or similar

Descripción del empleo

The Quality Control Manager plays an essential role within AMZL ACES. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the processes of a package in the Last Mile Operations.


Key job responsibilities
• Ensure that all Standard Operation Procedures (SOP's) are up to date and available in Policy 2.0 at all times.
• Standard Audit Tool (SAT) monthly coordination
• Complete daily routines in the field of address data quality with the aim to improve delivery quality.
• Perform audits, assessments and deep dives of field processes and procedures.
• Use logical thinking, analytical & problem-solving skills to identify potential areas for improvement.
• Communicate any quality problems or concerns that are impacting the customer experience.
• Bachelor's degree in Engineering, Administration or similar with continuous improvement methodology knowledge.
• B1+ English level
• Strong understanding of quality control methodologies.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Willingness to travel up to 20% of the time to various project sites across MX • Green belt certification (optional)
• Engage multi-tasking in a fast-paced, high-energy environment
• Support project improvement events to achieve business goals with short and long term results.
• Offer feedback effectively related to Standard Process adherence
• 2+ years in quality control

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