Quality Assurance Supervisor

DoorDash Mexico; Ciudad de México; Hybrid; MXN 500,000 - 700,000; Full time

Job summary

DoorDash Mexico is seeking a QA Supervisor to lead a high-performing QA team, partner with cross-functional teams, and drive quality improvements that protect the customer experience. The role reports to the QA Manager and focuses on mentoring, case investigations, and data-driven decisions.

The position is hybrid and requires in-office presence, typically 1 day per week, with flexibility based on business needs. You will manage up to 15 QA Auditors and shape the future of our service quality.

Qualifications

• Minimum 4 years of team leadership experience, with 2 years in a quality leadership role.
• Strong data-driven mindset with ability to interpret data and make informed decisions.

Responsibilities

• Oversee day-to-day QA operations and mentor a team of QA Auditors.
• Investigate complex cases, identify trends, and drive operational excellence.
• Balance short-term goals with long-term process improvements and SLAs.
• Coordinate with cross-functional partners to address gaps found in QA findings.
• Establish and monitor KPIs to ensure consistent performance and quality outcomes.

Skills

Team leadership

Data analysis

Cross-functional collaboration

Mentoring

KPI tracking

Process improvement

Tools

Google Sheets

Excel

Job description

At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team is at the heart of that mission-ensuring every customer interaction reflects our commitment to accuracy, empathy, and efficiency.

As a QA Supervisor, you'll lead a high-performing team, influence cross-functional partners, and champion process improvements that protect and elevate the customer experience. You'll be the connector between our front-line teams, leadership, and the broader organization-driving insights that help shape the future of our service.

About the Role

Reporting to the QA Manager, you'll oversee day-to-day QA operations, provide mentorship to your team, and ensure adherence to quality standards. You'll investigate complex cases, identify trends, and drive operational excellence-balancing short-term goals with long-term strategic improvements.

This role is hybrid and will require an in-office presence, typically 1 day per week, or as the business needs dictate.

You're excited about this opportunity because you will…

• Lead with impact: Build and manage a team of up to 15 QA Auditors, fostering a culture of accountability, growth, and collaboration.
• Identify and solve problems fast: Pinpoint policy, process, or product gaps from QA findings and work cross-functionally to address them.
• Keep operations running smoothly: Allocate resources, manage workflow, and ensure we hit our service-level agreements.
• Measure what matters: Establish and track team KPIs to ensure consistent performance and quality outcomes.
• Balance agility with strategy: Execute rapid improvements while planning for sustainable, long-term success.
• Deep dive into our ecosystem: Master DoorDash's systems and processes to help your team—and our customers—win.

We're excited about you because…

• Minimum 4 years of team leadership experience, with 2 years of experience as a quality leader
• Data-driven mindset, you are experienced at interpreting and manipulating data in Google Sheets/Excel to make informed decisions.
• We are leaders - Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day
• We are learners - Everyone at DoorDash continually learns on the job, no matter if we've been in a role for one year or one minute
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers, and believe in connecting people with possibilities.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
• Commitment to growth - You coach, mentor, and develop your people while embracing a learner's mindset yourself.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.