Hybrid QA Supervisor: Lead a Data-Driven Quality Team

DoorDash, Inc.; Chihuahua; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

DoorDash is seeking a QA Supervisor to lead a team in Mexico City, overseeing day-to-day QA operations, mentoring up to 15 QA Auditors, and driving process improvements. You will investigate complex cases, identify trends, and partner with cross-functional teams to uphold quality standards and customer experience.

The role is hybrid, with in-office presence typically 1 day per week, and requires a data-driven mindset to analyze QA outcomes and optimize workflows across the CXI organization.

Qualifications

• Minimum 4 years of team leadership experience, with 2 years as a quality leader.
• Data-driven mindset with ability to interpret data to drive decisions.
• Experience collaborating cross-functionally with various teams.

Responsibilities

• Oversee day-to-day QA operations and mentor the team.
• Investigate complex cases, identify trends, and propose improvements.
• Balance short-term goals with long-term strategic improvements.
• Coordinate with leadership and cross-functional partners to protect CX quality.

Skills

Team leadership

Data analysis

Cross-functional collaboration

Tools

Google Sheets

Excel

Job description

DoorDash is seeking a QA Supervisor to lead a team in Mexico City, overseeing day-to-day QA operations, mentoring up to 15 QA Auditors, and driving process improvements. You will investigate complex cases, identify trends, and partner with cross-functional teams to uphold quality standards and customer experience.

The role is hybrid, with in-office presence typically 1 day per week, and requires a data-driven mindset to analyze QA outcomes and optimize workflows across the CXI organization.