QA Supervisor – Lead Quality & CX Excellence (Hybrid)

DoorDash Mexico; Ciudad de México; Hybrid; MXN 500,000 - 700,000; Full time

Job summary

DoorDash Mexico is seeking a QA Supervisor to lead a high-performing QA team, partner with cross-functional teams, and drive quality improvements that protect the customer experience. The role reports to the QA Manager and focuses on mentoring, case investigations, and data-driven decisions.

The position is hybrid and requires in-office presence, typically 1 day per week, with flexibility based on business needs. You will manage up to 15 QA Auditors and shape the future of our service quality.

Qualifications

• Minimum 4 years of team leadership experience, with 2 years in a quality leadership role.
• Strong data-driven mindset with ability to interpret data and make informed decisions.

Responsibilities

• Oversee day-to-day QA operations and mentor a team of QA Auditors.
• Investigate complex cases, identify trends, and drive operational excellence.
• Balance short-term goals with long-term process improvements and SLAs.
• Coordinate with cross-functional partners to address gaps found in QA findings.
• Establish and monitor KPIs to ensure consistent performance and quality outcomes.

Skills

Team leadership

Data analysis

Cross-functional collaboration

Mentoring

KPI tracking

Process improvement

Tools

Google Sheets

Excel

Job description

DoorDash Mexico is seeking a QA Supervisor to lead a high-performing QA team, partner with cross-functional teams, and drive quality improvements that protect the customer experience. The role reports to the QA Manager and focuses on mentoring, case investigations, and data-driven decisions.

The position is hybrid and requires in-office presence, typically 1 day per week, with flexibility based on business needs. You will manage up to 15 QA Auditors and shape the future of our service quality.