Quality Assurance Coordinator

CCSi; Ciudad de México; Presencial; MXN 182.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly salary

Paid training

Weekly payments

Benefits required by Mexican law

IMSS coverage from day one

Professional growth and development

Descripción de la vacante

Call Center Services International (CCSI) seeks a Quality Assurance Coordinator to lead QA activities, monitor performance, and drive improvements to meet client expectations. The role partners with Operations to turn data into actionable insights and support a high-performing team.

The position requires advanced English, 6–12 months in QA or related activities, and 0–6 months of leadership experience. Weekly pay and training are provided.

Formación

• Advanced English proficiency is required.
• Strong analytical and problem-solving abilities.
• Excellent communication, organizational, and interpersonal skills.
• Team-oriented with detail and results focus.

Responsabilidades

• Supervise and coordinate the activities of Quality Assurance Analysts.
• Monitor team productivity, evaluation results, and quality indicators.
• Analyze quality trends and identify opportunities for improvement.
• Prepare, review, and optimize quality reports and performance dashboards.
• Track departmental metrics, project deliverables, and quality objectives.
• Collaborate with Operations to address quality concerns and support improvements.
• Support internal quality audits and documentation compliance.
• Provide recommendations to improve evaluation processes and efficiency.
• Coordinate quality initiatives and recognition programs.

Conocimientos

Advanced English

Analytical skills

Problem solving

Communication skills

Organizational skills

Interpersonal skills

Team orientation

Attention to detail

Descripción del empleo

At Call Center Services International (CCSI), we're looking for a Quality Assurance Coordinator to lead quality monitoring activities, support team performance, and ensure our operations consistently meet established quality standards and client expectations.

If you have experience in quality assurance, enjoy working with performance metrics, and are ready to take the next step in your career, we'd love to hear from you!

As a Quality Assurance Coordinator, you'll oversee the daily activities and performance of our Quality Assurance team, ensuring evaluations, reporting, and improvement initiatives are completed accurately and on time.

You'll work closely with Operations and other departments to identify performance trends, improve quality processes, and support business objectives.

Requirements

Key Responsibilities

Supervise and coordinate the activities of Quality Assurance Analysts.

Monitor team productivity, evaluation results, and quality performance indicators.

Analyze quality trends and identify opportunities for improvement.

Prepare, review, and optimize quality reports and performance dashboards.

Track departmental metrics, project deliverables, and quality objectives.

Collaborate with Operations to address quality concerns and support performance improvement.

Support internal quality audits and documentation compliance.

Provide recommendations to improve evaluation processes and operational efficiency.

Coordinate quality initiatives and support recognition programs.

Advanced English proficiency (required).

6–12 months of experience in quality assurance evaluations or related activities.

6–12 months of experience coordinating projects, deliverables, or performance initiatives.

Previous team leadership or personnel management experience (0–6 months).

Strong analytical and problem-solving skills.

Basic computer proficiency and ability to work with reports and performance data.

Excellent communication, organizational, and interpersonal skills.

Strong attention to detail, teamwork, and results-oriented mindset.

Weekly salary: $4,500 MXN net pay

Schedule: Monday to friday, 8:00 AM – 5:30 PM

Paid training

Weekly payments

Benefits required by Mexican law

IMSS coverage from day one

Professional growth and development opportunities

What We're Looking For

Someone who can turn data into actionable insights, support a high-performing team, and contribute to continuous improvement across our operations.

We value accountability, initiative, collaboration, and a strong commitment to delivering quality results.

Ready to Make an Impact?

Join CCSI and take the next step in your Quality Assurance career!