QAPS Area Manager, SDC/IXD Operations

Amazon; Lerma; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company is seeking a motivated QAPS Area Manager to join their new Fulfillment Center in Mexico. This role focuses on ensuring the highest quality standards and efficient problem resolution, managing teams of Quality Assurance and Problem Solvers. Ideal candidates possess a strong background in operations management and hold a bachelor's degree or equivalent experience. Embrace a fast-paced environment and contribute to operational excellence in a new venture.

Formación

• 3+ years of employee and performance management experience.
• 5+ years of operations management experience in manufacturing, production, distribution, or related industry.
• Supervisory responsibility for at least 100 hourly employees.

Responsabilidades

• Lead and develop QA and Problem Solve associates.
• Implement and maintain quality control processes.
• Analyze quality metrics and develop action plans.
• Manage escalations and complex problem-solving scenarios.
• Collaborate with other departments to drive process improvements.

Conocimientos

Leadership

Analytical thinking

Operational excellence

Data analysis

Process improvement

Educación

Bachelor's degree or equivalent

MBA (preferred)

Herramientas

Excel

Descripción del empleo

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, quality-focused individuals who want to join our team as a QAPS Area Manager (Quality Assurance & Problem Solve) at our Fulfillment Center. This critical role ensures the highest standards of quality control and problem resolution across all operational processes.

In this role, you will lead a specialized team of Quality Assurance (QA) associates and Problem Solvers, responsible for maintaining excellence in quality metrics, reducing defects, and implementing effective problem-solving strategies. You will drive continuous improvement initiatives while ensuring compliance with Amazon's quality standards and operational requirements. Your team will be instrumental in identifying, tracking, and resolving operational issues that impact customer experience and network efficiency.

Key job responsibilities

1. Leading and developing QA and Problem Solve associates
2. Implementing and maintaining quality control processes
3. Analyzing quality metrics and developing action plans
4. Managing escalations and complex problem-solving scenarios
5. Collaborating with other departments to drive process improvements
6. Ensuring adherence to standard operating procedures
7. Supporting inventory accuracy initiatives
8. Developing and implementing preventive measures to reduce errors
9. Maintaining service level agreements through effective quality management

This role combines leadership, analytical thinking, and operational excellence to support Amazon's commitment to delivering customer experiences.

A day in the life

Your primary focus will be leading Quality Assurance and Problem Solve operations within our Fulfillment Center, ensuring the highest standards of quality and efficient issue resolution across all processes.

A typical day might include:

• Reviewing quality metrics and problem solve backlog from previous shift
• Leading team huddles to discuss quality goals, critical cases, and operational concerns
• Walking the floor to monitor quality control points and observe problem-solving execution
• Coordinating with operations teams to implement quality improvements and resolve systemic issues
• Partnering with process teams to analyze defect trends and develop preventive measures
• Coaching and developing QA and Problem Solve associates through hands-on feedback
• Monitoring real-time quality metrics and adjusting staffing or processes as needed

This role is fast-paced and quality-focused — every day brings new challenges and opportunities to improve our customer experience!

About the team

We're launching an exciting new operation in Mexico — our first Storage and Distribution Center (SDC) in the country! This is a significant milestone in Amazon's growth in Latin America, and you will be part of the founding team shaping the future of our upstream operations in the region.

This team will manage the strategic storage and distribution of inventory to multiple Fulfillment Centers across Mexico. Our focus is on operational excellence, innovative solutions, and continuous improvement to establish this key node in our logistics network.

If you are energized by being a founding member of a new operation and want to contribute to Amazon's growth in Mexico, we want to hear from you!

Minimum qualifications

• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• 3+ years of employee and performance management experience
• Flexible schedule including weekends, nights, and holidays
• 2 years of strong operations management proficiency in data analysis
• 5+ years of operations management experience in manufacturing, production, distribution, or related industry
• Supervisory responsibility for at least 100 hourly employees
• Excel skills required
• English proficiency
• 3+ years of experience with performance metrics, process improvement, or lean techniques
• MBA preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link for more information.