Project Manager Jr

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Une opportunité passionnante s'offre chez HSBC pour un Project Manager Jr dans l'équipe Client Implementation. Le rôle consiste à gérer diverses relations clients et projets, tout en travaillant dans un environnement stimulant. Nous recherchons des candidats ayant une forte attention aux détails, de bonnes compétences en gestion de projets, et le désir de contribuer à la satisfaction des clients tout en soutenant l'excellence opérationnelle.

Servicios

Flexibilité de travail

Pack de congés payés généreux

Culture du bien-être et de l'équilibre

Formación

• Expérience en gestion des relations clients et gestion des parties prenantes.
• Capacité à gérer la gestion de projet de bout en bout sur des projets ETD simples.
• Connaissance détaillée des produits et services GPS.

Responsabilidades

• Coordonner l'exécution des produits et services conformément à l'énoncé des travaux.
• Collaborer avec les parties prenantes internes et externes sur plusieurs régions.
• Gérer la communication avec les clients tout au long du cycle de vie du projet.

Conocimientos

Stakeholder Management

Attention to Detail

Communication Skills

Project Management

Organizational Skills

Educación

Relevant Project Management Qualifications

Descripción del empleo

Job Description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role Project Manager Jr.

Role Purpose:

Join HSBC Global Payments Solutions (GPS) as part of our Enablement management group, within our Client Implementation team. Our Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.

The role of Product Enablement Manager in Client Implementation is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You’ll be at the forefront of maintaining GPS products for existing bank clients, ensuring seamless transitions, driving satisfaction, and supporting excellence.

Main Activities

• Provide support on maintenance required for existing bank client base, utilizing your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
• Coordinate Product and Channel fulfillment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organizational design to assist in managing multiple client projects efficiently.
• Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
• Own client communication throughout the full project lifecycle and beyond on simple ETD projects. Assist in client communication throughout the project lifecycle and beyond on complex ETD projects.
• Ensure internal timelines are met by coordinating cross-functional teams, tracking key deliverables, escalating appropriately, and guiding alignment through regular touchpoints.
• Ensure the client is able to operate their accounts and services as expected, and project expectations are met before the project is considered completed.
• Complete the completion of internal and external project processes, including billing documents, accurately and promptly.
• Own the management of fulfillment requests with documented process steps and data-driven feedback to optimize internal processes and project delivery.
• Assist in streamlining documentation processes using tools like Gdocs to ensure accurate and timely delivery.
• Continuously adapt to balance and prioritize different demands of the team.
• Stay up to date with product and technical developments to support the most appropriate customer solution.
• Maintain a balanced approach to work and life, even when under pressure.

Requirements

• Experience in building effective client relationships and stakeholder management.
• Ability to own end-to-end project management on simple ETD projects.
• Detailed knowledge of GPS Products and Services.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes.
• Previous exposure to project management tasks or relevant qualifications is a plus.
• Familiarity with design thinking principles is advantageous.

Competencies:

• Strong organizational skills to manage multiple tasks and deadlines.
• Fast learner with the ability to gain a wide-ranging understanding of corporate customer/market requirements and end-to-end customer journeys.
• Ability to manage competing deadlines effectively in real-time.
• Good communication and interpersonal skills.
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC, we offer our colleagues a greater number of leave days to fully enjoy their wedding, take care of a new family member, or grieve a loss. Our paid leave package is among the best in Mexico, providing a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions matter. We foster continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all qualified persons regardless of gender, ethnicity, religion, or other protected characteristics.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued By HSBC Electronic Data Process Mexico Private LTD