Project Manager - Digital Payment

Thales Group; Ciudad de México; Híbrido; MXN 60,000 - 100,000; Jornada completa

Descripción de la vacante

Thales Group está buscando un Project Manager para servicios de pago digital en Ciudad de México. La posición implica liderar proyectos complejos, asegurar la satisfacción del cliente y gestionar todos los aspectos de la ejecución del proyecto. Se requiere conocimiento en integraciones y fluidez en inglés y español para tratar con clientes internacionales. Esta oportunidad ofrece un paquete de beneficios competitivo y un ambiente de trabajo híbrido de flexibilidad.

Servicios

Planes de salud y dental

Plan de ahorros para la jubilación

Días festivos y vacaciones pagadas

Seguro de vida proporcionado por la empresa

Formación

• Experiencia en gestión de proyectos de TI, preferiblemente en pagos digitales.
• Dominio del inglés y español; portugués es un plus.
• Certificación PMP o Prince2 es una ventaja.

Responsabilidades

• Entregar soluciones de servicio de pago digital cumpliendo con los requisitos del cliente.
• Gestionar riesgos del proyecto y mantener la satisfacción del cliente.
• Hacer seguimiento del progreso del proyecto e informar sobre problemas.

Conocimientos

Comunicación

Gestión de proyectos

Resiliencia ante el estrés

Relaciones interpersonales

Educación

Título en Ciencias de la Computación o campo relacionado

Herramientas

AWS

Jira

GIT

Descripción del empleo

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Project Manager – Digital Payment

Key Areas of Responsibility

• Deliver the solution (Digital Payment Services) in compliance with, in order of priority, the contract between Thales and the customer, the Professional Services (PS) Statement of Work, the Thales proposal, the customer requirements.
• Drive the project from Kick-Off to invoicing by ensuring customer satisfaction, committed time and quality, project profitability and Thales interests while keeping customer satisfaction at the highest possible level.
• Complete and validate customer requirement specifications with the project team and getting it approved by the customer.
• When applicable, write the project management plan and ensure of its right monitoring.
• Manage project risks and related action plans.
• Manage projects interdependencies and remove obstacles.
• Build and update project plan
• Managing customer interface as the main Point of Contact. Take ownership on the communication and stakeholder management.
• Report internally and externally on project progress and issues (responsible for alerts and escalations).
• Ensure configuration management rules are applied and project artifacts (both technical and project management) are recorded in the project repository.
• Deliver projects to customer according to the contractual delivery milestones.
• Ensure smooth handover to the operation/support team or specific internal/external interface.
• Follow up on project activities and tasks with the project resources assigned and update project tasks ETC and related planning.
• Assist project technical resources in resolving technical issues on project tasks and product deployment.
• Grow long-term relationships with customers by continually seeking to increase customer satisfaction and deepen client relationships.
• Manage and document any Change Request (CR), help Sales to ensure the customer perceive the value of the CR (up-sell).
• Manage project resources allocations together with the Integration Manager
• Apply project management process and use related tools deployed in Delivery team , in particular: Regular tracking (once a month at least) on project budget (time, costs and forecast Estimate To Complete) and other KPI defined. Managing billing/revenue recognition tasks and milestones acceptance. Organizing or participating to governance meeting with relevant stakeholders/management
• Secondary duties: Pre-sales on custom request engagement: Contribute to identify customer use cases and requirements with Solution Sales and Solution Expert. Contribute to Professional Services quotations.

Minimum Qualifications

• Degree in Computer Science or a related field.
• Experience with successful track record in IT Customer Project Management, with preference in the digital payment domain.
• Proficiency in English and Spanish languages. Portuguese will be a plus.
• Experience working with and understanding the dynamics with international customers.
• Mobile for traveling on business trip at customer premises or Thales premises.
• Ability to understand the business requirements and converting them into solution design requirements.
• Strong interpersonal and communication skills. Ability to work well as part of a team.
• Fair knowledge and understanding of IT integrations challenges.
• Both technical and sales-oriented to drive customer relationship during project and have the ability to manage complex issues in an international environment, and stress resistant.
• Knowledge and understanding of global Internet, IT and security technologies and market.
• Overall solution knowledge from Software/Server/application, from project set-up to production deployment.
• Understanding of IT solution development and deployment lifecycles.
• Project Management Professional (PMP) or Prince2 certification is strong plus.
• Basic technical skills desirable: Knowledge and experience in AWS, SSL, certificates, key management, JSON, YAML files, Apache HTTP and other web servers (proxy, reverse proxy), SOAP / REST API. Good knowledge of tools (e.g. Confluence, GIT, Jira, Splunk).

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health and Dental plans.
• Retirement Savings Plan with a company contribution and a match, and without vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

#LI-Hybrid

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!