Project Manager

Webhelp Enterprise; Navolato; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading customer experience management firm is seeking a Project Manager to integrate operational applications with customer-facing applications. The ideal candidate will have a Bachelor's degree in Business Administration or IT and at least 5 years of project management experience. Responsibilities include stakeholder management, milestone tracking, and team leadership. This position offers full-time hours and is work-at-home with flexible engagement.

Formación

• 5+ years of substantial project management experience.
• Proven track record of successful project delivery under tight deadlines.
• Exceptional problem-solving abilities and analytical skills.

Responsabilidades

• Analyze business strategy and high-priority goals.
• Manage stakeholder engagement and project objectives.
• Track milestones and maintain integrated delivery plan.

Conocimientos

Project management

Stakeholder management

English communication

Problem-solving

Team leadership

Educación

Bachelor’s degree in Business Administration or IT

Master’s degree

Herramientas

Agile methodologies

Waterfall methodologies

Descripción del empleo

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Job Title

Project Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a Project Manager, the focus is on integrating operational applications with customer-facing applications..

Key Responsibilities

• Analyze and understand business strategy and high priority goals, so you understand the ‘big picture” and purpose of a project.
• Engage with appropriate stakeholders to facilitate agreement on objectives and success measures, manage issue tracking and resolution, and ensure project objectives are met.
• Support delivery team with navigating ambiguity when transitioning from project assessment to early initiation.
• Define realistic project plans with input from Dev and BA project leads, ensuring a mutual understanding of delivery commitments and opportunities for enhancements.
• Track key milestones while developing, maintaining, and reporting on an overall integrated delivery plan. Proposes recommendations and adjustments to plans as required.
• Serve as a subject matter expert in routinely briefing key stakeholders, steering committees, and leadership on different aspects of assigned initiatives to facilitate decisions.
• Partner with stakeholders to understand their needs and use that knowledge to drive effective prioritization of scope and backlogs.
• Manage relationships with 3rd party vendors, including RFQs, contract negotiations, invoice payment and tracking.
• Facilitate sprint and project retrospectives, integrating feedback into the team’s ways of working and delivery commitments.
• Share feedback from stakeholders with the team, helping them to understand the positive impact of their collective contributions.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or related field; Master’s degree is a plus.
• A minimum of 5 years of substantial project management experience.
• Excellent English communication.
• Ability to work independently .
• Team leadership (Ensuring that deliverables meet expectations) .
• Must have experience in system integration and application development using both Agile and Waterfall methodologies
• Proven track record of successful project delivery under tight deadlines.
• Exceptional problem-solving abilities and analytical skills.
• Strong written and verbal communication skills, with a talent for building relationships and managing stakeholder expectations.
  
  

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent.
  
  

#PM

Location:

MEX Work-at-Home

Language Requirements

Time Type:

Full time

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