Project Coordinator - Bilingual

Concentrix; Torreón; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customer experience company is looking for a Project Coordinator - Bilingual to manage project operations and administrative support within cross-functional teams. The role requires strong organizational skills to coordinate scheduling, track deliverables, and communicate effectively with leadership. The ideal candidate should have proven experience in managing transformation programs and proficiency in tools like Slack and Google Workspace.

Formación

• Experience in cross-functional technology or business transformation programs.
• Comfortable working with ambiguity and adapting to program needs.

Responsabilidades

• Schedule and facilitate alignment calls and meetings.
• Track and document change requests across workstreams.
• Maintain up-to-date status decks and communicate progress.
• Support stakeholder communications and engagement.

Conocimientos

Organizational skills

Attention to detail

Communication skills

Proficiency in collaboration tools

Ability to manage multiple priorities

Herramientas

Google Workspace

Microsoft Office

Slack

Descripción del empleo

Job Title:

Project Coordinator - Bilingual

Job Description

The Project Coordinator will provide operational and administrative support to the Technical Program Manager responsible for the enterprise-wide implementation of a new Incentive Compensation Management (ICM) solution. This role is critical in ensuring alignment, communication, and execution across multiple concurrent programs with a shared go-live date, spanning finance, internal technology, and professional services teams.

The Project Coordinator will serve as the execution arm for day-to-day program operations—driving scheduling, managing change requests, tracking deliverables, and consolidating updates—allowing program leadership to focus on strategic decision-making and cross-functional alignment.

Key Responsibilities

• Coordinate, schedule, and facilitate alignment calls, stakeholder syncs, and workstream-specific meetings, including agenda creation and note-taking.
• Own the intake, documentation, and tracking of change requests, ensuring adherence to governance processes and timely stakeholder updates.
• Maintain up-to-date status decks, Slack updates, and program documentation, ensuring accurate and timely communication to leadership and cross-functional partners.
• Consolidate workstream updates into concise summaries for steering committee and leadership reporting.
• Track RAID items (Risks, Assumptions, Issues, Dependencies) and proactively follow up to drive resolution.
• Ensure all program materials, trackers, and logs are version-controlled and accessible in the designated collaboration platforms.
• Support stakeholder engagement through timely communications, meeting reminders, and action item follow-ups.
• Identify opportunities for process improvement in program coordination, reporting, and documentation.
  
  

Ideal Candidate Profile

• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
• Proven experience supporting large, cross-functional technology or business transformation programs.
• Proficiency in enterprise collaboration tools (e.g., Slack, Google Workspace [Slides, Sheets], Microsoft Office).
• Excellent written and verbal communication skills, with the ability to synthesize information for leadership audiences.
• Comfortable working with ambiguity and adapting to evolving program needs.
  
  

Project Coordination & Scheduling

• Coordinate and schedule alignment calls, stakeholder syncs, and cross-functional working sessions across finance, internal technology, and professional services teams.
• Maintain and distribute meeting agendas, notes, and action items; track follow-ups to closure.
• Monitor critical path dependencies and proactively escalate scheduling conflicts or risks to the Technical Program Manager.
  
  

Change Request Management

• Manage intake, tracking, and documentation of change requests for all workstreams within the program.
• Maintain an up-to-date change request log, ensuring alignment with governance processes and approval workflows.
• Track and communicate change request status to relevant stakeholders, escalating delays or high-impact changes as needed.
  
  

Status Reporting & Communications

• Update program and workstream status decks with the latest progress, risks, and dependencies for leadership reporting.
• Maintain accurate status updates in Slack channels, Confluence pages, or other collaboration platforms as directed.
• Consolidate inputs from multiple workstream leads into clear, concise summaries for leadership updates.
  
  

Documentation & Tracking

• Maintain program trackers, RAID (Risks, Assumptions, Issues, Dependencies) logs, and other key operational documents.
• Ensure all documentation is version-controlled and accessible to relevant stakeholders.
• Assist in preparing presentation materials for steering committee and executive leadership meetings.
  
  

Stakeholder Engagement Support

• Serve as the first point of contact for logistical and administrative inquiries from workstream leads and cross-functional teams.
• Support internal communications by drafting and sending stakeholder updates, meeting reminders, and action item follow-ups.
  
  

Operational Excellence

• Identify and recommend process improvements to streamline coordination and reporting activities.
• Ensure consistent use of program management tools, templates, and best practices across workstreams.
  
  

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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