Program Support Specialist

Worldstrides; Mérida; Presencial; MXN 167.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food stamps (10% of gross salary)

1 paid volunteer day

25 PTO days to start – accrue up to 28

4 mental health days

5 bereavement days

Mexican Federal Holidays

Flexible on-site and hybrid schedule

Employee Resource Groups / DEI council

Fitness opportunities

Employee Assistance Program (EAP)

Paid parental leave

Medical, dental, vision coverage; life

Descripción de la vacante

WorldStrides, a global leader in educational travel, is seeking a Program Support Specialist (PSS) to join the Higher Ed team. You’ll work with Account Managers and Sales to support admin tasks, build itineraries, and keep registration sites running smoothly.

You will handle traveler communications, process payments, prepare final documentation, and create orientation materials. Fluency in English and Spanish, strong Excel/Office skills, and a collaborative, detail‑oriented mindset are essential.

Formación

• Fluent in English and Spanish.
• Proficient with Microsoft Office apps (Excel, Word, Outlook, PowerPoint).
• Strong teamwork and value-add mindset.
• Excellent written and oral communication in English.
• Ability to multi-task and prioritize multiple projects.
• Independent worker in a fast-paced environment.
• Attention to detail and organizational skills.
• Interest in global education and world markets.

Responsabilidades

• Support Account Managers and Sales with admin tasks.
• Create and maintain online registration platforms.
• Process operational updates in GIS and other systems.
• Organize travel requests and collect payments.
• Prepare final travel documentation and itineraries.
• Create orientation and marketing materials for clients.
• Disseminate travel information via email and phone.
• Manage data from registration portals and perform data entry.
• Complete other general administrative tasks as needed.

Conocimientos

Fluent in English and Spanish

Microsoft Office

Strong teamwork

Excellent communication

Multi-tasking

Independent work

Attention to detail

Global education interest

Educación

Bachelor’s Degree

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Descripción del empleo

Company Introduction

WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

This is a support role on the Higher Ed team where we work closely with internal teammates to complete admin tasks. While we have standard tasks and standard processes, every trip is different, and each day is different. We can be building itineraries, creating registration sites, creating resources for our travelers in case of emergency, or any random task to support.

Responsibilities:

• The PSS will work closely with a team of Account Managers and Sales team members to support their responsibilities that include, but are not limited to:
• Provide excellent customer service to all program participants, clients, and internal teammates
• Assist with creating and maintaining online registration platforms
• Complete operational updates within GIS and other systems
• Organize and manage individual travel requests
• Assist in the collection of outstanding individual payments from program participants
• Develop template itineraries for various destinations including building out our online “app” itineraries
• Prepare all program related final documentation for distribution to travelers
• Create orientation and marketing materials for clients
• Disseminate travel related information to participants via email and phone
• Manage data from different registration portals and platforms
• Complete other general administrative tasks including, but not limited to phone calls and data entry projects
• Fulfill other projects as assigned by the management team

Qualifications:

• Fluent in English and Spanish
• Microsoft office proficiencies including Microsoft Excel, Word, Outlook, and PowerPoint
• Strong teamwork skills; proactively seek out ways to add value
• Excellent written and oral communication skills - Advanced English
• Ability to multi-task and to prioritize to complete several projects
• Capacity to work independently in a fast-paced environment
• Strong attention to detail and organization details is a must
• Interest in global education with a basic knowledge of world markets, capital cities, languages spoken and currencies
• Bachelor’s Degree Desired
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.