Program Coordinator (K-12 International)

WorldStrides; Mérida; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental & vision coverage

Life & disability insurance

Food stamps benefit

Paid time off (PTO)

Volunteer day

Flexible work schedule

Employee resource groups

Fitness opportunities

EAP program

Descripción de la vacante

WorldStrides in Mérida, Mexico is seeking a Program Coordinator to manage tour details between Sales and Product Delivery for the K12 International lines. You will communicate with internal staff and management, ensure deadlines are met, and balance supplier requirements to deliver high-quality tours.

The role involves assisting with itinerary changes, answering pricing questions, and acting as a liaison between Production and Sales to uphold standards.

Formación

• Clear communication with internal staff and management.
• Close attention to detail.
• Extremely organized and able to multitask.
• Stays calm under pressure and meets deadlines.
• Strong problem-solving and decision-making.
• Maintains urgency and motivates team to meet deadlines.
• Aware of how decisions affect customer experience and bottom line.
• Knowledge of the student travel industry and WorldStrides model.
• Knowledge of world destinations; international travel experience preferred.

Responsabilidades

• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Assists Sales team with itinerary changes and general destination information.
• Answers pricing and itinerary questions to help maximize sales while maintaining tour quality.
• Acts as liaison between Production and Sales teams to uphold internal rules and standards.
• Uses knowledge of products and systems to improve efficiency and itineraries.
• Develops and implements new internal processes and procedures.
• Manages information in internal systems and maintains databases.
• Prepares status updates or reports for the manager as appropriate.
• Provides support on other projects and tasks as requested by department management.

Conocimientos

Clear communication

Attention to detail

Highly organized

Multi-task under pressure

Problem solving

Deadline driven

Customer experience awareness

Student travel knowledge

World destinations knowledge

Descripción del empleo

Company Introduction

WorldStridesis the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

The Program Coordinator is responsible for the management of tour details between Sales and Product Delivery teams for the K12 International lines of business. The role involves direct communication with internal staff and management and requires a close attention to detail and an ability to make business decisions confidently. The Program Coordinator is responsible for understanding sales and operational guidelines to ensure a balance in meeting suppliers’ requirements, delivering quality tours, and meeting the expectations of the client.

Responsibilities:

• Assists in the coordination of tour details and ensures all deadlines between departments are met.
• Assists Sales team with itinerary changes, tour customizations, general destination/product information and special requests by using knowledge of world destinations and/or communicating with global Operations teams.
• Answers pricing and itinerary questions to help maximize sales, while ensuring a high margin level and maintaining the highest possible tour quality.
• Acts as liaison between Production and Sales teams, ensuring that internal business rules and product standards are upheld.
• Uses knowledge of products and systems to assist in improvements to operational efficiency and tour itineraries.
• Develops and implements new internal processes, rules and procedures based on the needs of the business.
• Manages information in all internal systems.
• Assists with the maintenance of departmental databases using internal systems.
• Prepares status updates or reports for the manager as appropriate.
• Provides support on other projects and tasks as requested by department management. May be assigned responsibilities related to group management, pricing, or business analysis.

Qualifications:

• Ability to communicate clearly and effectively with internal staff and management.
• Close attention to detail.
• Extremely organized.
• Keeps cool under pressure and ability to multi-task.
• Ability to solve problems and make business decisions confidently.
• Capable of adhering to strict deadlines, and able to communicate urgency and inspire others to stay on track with any given deadline, project, or common goal.
• Concern about how decisions impact customer experience and the bottom line.
• General understanding of the student travel industry and/or the WorldStrides business model
• Knowledge of world destinations, with some international travel experience preferred

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.