Customer Focus Team Manager - Program Manager

Celestica; Apodaca; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Celestica seeks a senior leader to head a customer-focused team responsible for end-to-end execution for key customers. You will guide program management, planning, purchasing, engineering, quality and manufacturing within a matrix structure to deliver value and loyalty.

You will drive continuous improvement using lean and six-sigma methods, manage resources, and report performance to customers and site leadership. This role requires strong leadership and financial understanding.

Qualifications

• Experience leading a significant customer-focused team with site-wide responsibility.
• Strong understanding of production processes and manufacturing operations.
• Proven ability to drive continuous improvement using lean and six-sigma methodologies.
• Effective cross-functional collaboration across SCM, engineering, quality, and manufacturing.

Responsibilities

• Lead a major customer-focused team with site-wide responsibility for execution.
• Oversee planning, purchasing, engineering, quality, and manufacturing functions (direct reports).
• Drive continuous improvement using lean and six-sigma methodologies across the CFT.
• Manage performance with MOR metrics and report to leadership and customers.
• Provide budget oversight and collaborate on pricing and forecast plans.

Skills

Leadership

Customer focus

Lean six sigma

Program management

Cross-functional leadership

Communication

Job description

Performs tasks such as, but not limited to, the following:

• Leads a significant Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or group of customers.
• The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
• Any functions not reporting directly will be managed in a matrix management structure.
• Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
• Leads the creation and implementation of action plans comprehensively to resolve customer issues.
• Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
• Plans, manages and controls CFT performance by establishing overall direction and priorities.
• Leads identification of new services to customer.
• Establishes policies and guidelines and evaluates results.
• Allocates appropriate resources, tools, equipment and support to meet customer requirements within the CFT.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to the customer, site management and (where required) GCU Leadership.
• Leads the creation and implementation of action plans to correct out of target conditions.
• Accountable for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
• Recommends and manages the CFT budget and financial forecast. Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
• Selects employees, assigns objectives, reviews performance and approves employee compensation.
• Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Participates in and often leads cross-functional process improvement groups.
• Supports Corporate or Site-wide initiatives.
• Independently represents company to customer at working/senior level.
• Acts as the senior customer contact under general direction of GCU.
• P&L - financial understanding
• Electrotronic - Healthtech industry background
• In–depth knowledge of the production processes and the tools and equipment used.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
• Has comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies , and
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.

Physical Demands

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required
• Above demands are carried out within the local existing Health and Safety guidelines