Program Manager II

Plexus Corp.; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading company in Mexico is seeking a Program Manager to enhance customer relationships and manage the Customer Focus Team. The role involves leading operations to exceed customer expectations, ensuring team performance while driving systematic improvements in customer service. Candidates should possess a Bachelor's degree along with relevant experience in project and customer management. A proactive leader with a strong focus on metrics and team development will thrive in this position.

Formación

• Minimum of a Bachelor's degree required.
• Two years of related experience required, more preferred.
• Ability to manage and lead teams effectively.

Responsabilidades

• Lead the Customer Focus Team ensuring performance and empowerment.
• Engage with customers regarding delivery commitments and business reviews.
• Identify improvement opportunities and implement solutions.

Conocimientos

Leadership

Customer Relationship Management

Project Management

Educación

Bachelor's degree

Descripción del empleo

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Key Job Accountabilities

• Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
• Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
• Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
• Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
• Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
• If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.
  
  

Education/Experience Qualifications

• Education/Experience Qualifications:
• A minimum of a Bachelor's is required.
• Two (2) years of related experience is required; Two (2) or more years of related experience is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.
  
  

Other Qualifications

• N/A
  
  

Physical Requirements

• N/A
  
  

Travel Requirements

• N/A
  
  

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.