Program Manager, Funnel Conversion, On-Road Staffing Design and Funnel Programs

The Program Manager, ORS leads tactical, cross-functional initiatives across multiple verticals. The scope of impact is Mexico and Brazil supporting an organization of 100+ team members. This dynamic role combines tactical execution and continuous improvement to drive high-impact programs that directly influence VP-level goals. The successful candidate will lead difficult, cross-functional projects from conception to completion, working with stakeholders across Legal, Human Resources, Delivery Service Partners (DSP), and On-Road Staffing (ORS) teams. This role is responsible for developing and executing program roadmaps, building processes and automated solutions to improve processes (particularly focused on DSP Delivery Associate hiring journey and candidate experience), and managing multiple stakeholder relationships while driving strategic partnerships. They will build, define, identify, and execute on projects that improve funnel conversion while simultaneously reducing DSP workload.

The role requires delivering regular progress reports to senior leadership, identifying and solving regional opportunities through effective partnerships with cross-functional teams, owning team sub-metrics, and driving continuous improvement initiatives. The ideal candidate must have a proven track record in program management and strategic planning, strong analytical capabilities, and excellent stakeholder management and effective communication. Success in this position demands demonstrated ability to navigate ambiguous environments, experience in driving process improvement and automation initiatives, and exceptional problem-solving abilities.

This position offers the opportunity to make significant impact across the organization while working with diverse teams to deliver difficult, high-visibility projects. The ideal candidate will possess both the vision to transform strategic initiatives into actionable plans and the tactical expertise to drive them to completion.

Key job responsibilities

1. Manage and oversee various cross-functional programs, ensuring successful delivery.
2. Develop and refine program strategies, effectively leading and motivating teams.
3. Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
4. Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
5. Foster collaboration with internal and external partners to optimize resource allocation and project success.
6. Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
7. Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
8. Identify and mitigate risks, preventing them from escalating into major issues.
9. Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
10. Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

Minimum Requirements

1. 3+ years of program or project management experience
2. 3+ years of working cross-functionally with tech and non-tech teams experience
3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
4. Bachelor's degree
5. Experience defining program requirements and using data and metrics to determine improvements
6. Speak, write, and read fluently in English
7. 3+ years of driving end to end delivery, and communicating results to senior leadership experience
8. 3+ years of driving process improvements experience
9. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
10. Experience building processes, project management, and schedules

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