Program Manager, Central Execution

Amazon; Ciudad de México; Presencial; MXN 600,000 - 900,000; Jornada completa

Descripción de la vacante

A leading company seeks a Program Manager for its Global Delivery Strategy Team, focusing on Last Mile Operations. Successful applicants will excel in stakeholder management and data-driven decision making, ensuring timely and efficient delivery services. Experience in project management and a Bachelor's degree are required for this critical role.

Formación

• 3+ years of program or project management experience.
• 3+ years of experience in stakeholder management.
• Fluent in English (reading, writing, speaking).

Responsabilidades

• Track key metrics for Last Mile Operations including Payments and Driver Experience.
• Identify root causes through analysis and ensure execution of action plans.
• Manage and update performance reports and dashboards.

Conocimientos

Stakeholder management

Data-driven decision making

Process improvement

Analytical skills

Customer obsession

Educación

Bachelor's degree

Herramientas

Advanced Excel

SQL

Descripción del empleo

The goal of Amazon’s Global Delivery Strategy Team is to exceed customer expectations by ensuring timely, accurate, and cost-effective deliveries, regardless of order size. We continuously innovate to provide best-in-class service through new products and services.

This role manages stakeholders across logistics channels, including customers and delivery partners. If you have experience in navigating complex situations, strong stakeholder management skills, and are data-driven, this role is suitable for you.

You will primarily track key metrics and action items for Last Mile Operations, such as Payments, Losses, On Road Hours, Strategy Tracking, Driver Experience, Daily Tracking, and Safety/Security Investigations, ensuring all teams are aligned with procedures and focus on customer experience. This position requires managing a large team nationwide, is not virtual, and involves frequent travel. Flexibility to work weekends or evenings during peak times is also necessary.

Key job responsibilities

• Remain customer obsessed.
• Monitor key processes regularly.
• Track goals and tasks for program success.
• Identify root causes through deep analysis.
• Manage and update performance reports and dashboards.
• Ensure timely execution of improvements and action plans.

Qualifications include:

• 3+ years of program or project management experience.
• 3+ years of cross-functional work with tech and non-tech teams.
• 3+ years of process improvement initiatives using data and metrics.
• Bachelor's degree.
• Advanced Excel (Pivot Tables, VLookUps) and SQL skills.
• Experience defining program requirements and using data for improvements.
• Fluent in English (reading, writing, speaking).
• 3+ years of end-to-end delivery experience and communicating results to senior leadership.
• Experience in stakeholder management and building processes and schedules.

Our inclusive culture empowers employees to deliver top results. If you need workplace accommodations during the application or onboarding process, please visit this link for more information.