Program Advisor

WorldStrides; Mérida; Híbrido; USD 30,000 - 60,000; Jornada completa

Descripción de la vacante

An established industry player in educational travel seeks a Program Advisor to guide students through the application process. This role involves managing inquiries, advising on program options, and collaborating with program managers to meet students' needs. The company fosters a dynamic work environment with comprehensive benefits, including health insurance and flexible work arrangements. If you have a passion for international education and excellent communication skills, this opportunity is perfect for you.

Servicios

Comprehensive Health Insurance

Dental and Vision Insurance

Life and Disability Coverage

Food Stipends

Paid Volunteer Days

PTO starting at 25 days

Tuition Reimbursement

Flexible Work Arrangements

Fitness Opportunities

Formación

• Sales experience preferred but not required.
• Excellent communication skills, both written and verbal.

Responsabilidades

• Manage inbound inquiries via phone, email, and live chat.
• Assist students in overcoming objections and guiding them towards applications.

Conocimientos

Sales Experience

Excellent Communication Skills

Customer Service

Understanding of International Education

Educación

Bachelor's Degree

Equivalent Experience

Descripción del empleo

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. Founded in 1967, it initially provided middle school travel programs to Washington, D.C., and has since expanded to offer a wide range of programs for over half a million students annually across more than 100 countries. The company specializes in experiential learning in areas such as educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports, helping students see beyond the classroom and discover new perspectives about the world and themselves.

Job Description

The Program Advisor is responsible for guiding students through our sales funnel to the online application stage. They work with students interested in ISA & TEAN programs, helping them select options aligned with their financial, academic, and extracurricular goals. The role involves utilizing various resources to advise students on protocols related to our partner universities and adhering to best practices supported by education abroad organizations.

Responsibilities

1. Manage inbound inquiries via phone, email, live chat, incomplete applications, and information request forms.
2. Conduct outbound outreach through phone and email to answer questions and recommend programs.
3. Assist students in overcoming objections and guiding them towards submitting an application.
4. Collaborate with Program Managers and Regional Directors to address students' specific needs and find suitable program options.
5. Share responsibilities with Program Managers for large campaigns.
6. Support larger sales initiatives and seasonal data entry projects as needed.

Qualifications

1. Sales experience is preferred but not required.
2. Bachelor’s degree or equivalent experience.
3. Experience in studying, researching, teaching, or service-learning abroad.
4. Excellent communication skills, both written and verbal.
5. Customer service experience.
6. Strong understanding of the international education field.
7. Experience on a U.S. college/university campus is a plus but not necessary.

Work Perks

1. Dynamic and engaging work environment.
2. Comprehensive health, dental, and vision insurance, plus life and disability coverage.
3. Additional benefits including food stipends, paid volunteer days, and PTO starting at 25 days, accruing over time.
4. Statutory holidays per Mexican Federal Labor Law.
5. Tuition reimbursement up to $5,250 annually or $1,000 for professional certifications.
6. Flexible work arrangements including on-site and hybrid options.
7. Participation in Employee Resource Groups and Diversity, Equity, & Inclusion initiatives.
8. Fitness opportunities.

Additional Information

WorldStrides is committed to diversity, inclusion, and sustainability. We support a diverse workforce and promote an inclusive environment. All applicants will be considered regardless of race, religion, gender, or other protected characteristics. Employment is contingent upon legal work authorization in the U.S., and sponsorship is not available for this position. Seasonal roles may consider students on J-1 or F-1 visas.