Professional Services Ops Specialist, Sr

EPIND Epicor India; Monterrey; Híbrido; MXN 1,118,000 - 1,492,000; Jornada completa

Descripción de la vacante

A leading enterprise software company in Monterrey is seeking a Senior Professional Services Ops Specialist. This role involves supporting the Professional Services management and delivery teams, assisting in project leadership and analytics, and collaborating with various departments. Ideal candidates will have over 4 years of experience, strong Excel and Salesforce skills, and excellent English communication abilities.

Servicios

Comprehensive health and wellness benefits

Opportunities for mentorship and education

Free LinkedIn Learning licenses

Education support programs

Inclusive workplace initiatives

Work-life balance policies

Global mobility support

Formación

• 4+ years of relevant experience required.
• Strong attention to detail and accuracy.
• Professional, customer-focused demeanor.

Responsabilidades

• Assist with leading smaller projects.
• Compile data and assist with analytics.
• Work closely with the Resource Manager.
• Collaborate with cross-functional teams.

Conocimientos

Attention to detail

Self-motivation

Customer-focused demeanor

Excellent English communication skills

Collaborative team player

Salesforce experience

Advanced Excel skills

Educación

High school diploma or Associate degree

Herramientas

Salesforce

Excel

Descripción del empleo

Professional Services Ops Specialist, Sr page is loaded

Professional Services Ops Specialist, Sr

Apply remote type Hybrid locations Mexico, Monterrey time type Full time posted on Posted Yesterday job requisition id JR102850

The PS Operations Specialist, Sr provides support of our Professional Services management and delivery teams from quote to revenue recognition and acts as a backup to other team members. Works to improve processes and policies to drive revenue and margins for PS.

What you will be doing:

• Assist with leading smaller projects and supporting team members in their tasks.

• Compile data and assist with analytics to inform business decisions.

• Contribute to the gathering of business requirements for system design, improvement, and configuration. Aid in the development of policies, processes, and programs that drive Professional Services growth strategies.

• Work closely with the Resource Manager to handle requests, resourcing, scheduling, and follow-up as needed.

• Collaborate with cross-functional teams, including Sales, Finance, Sales Operations, Pricing, Marketing, Consulting Operations, IT, and Development, to resolve issues and ensure smooth workflows, leading to exceptional customer experiences for both internal and external stakeholders.

• Engage in the enhancements process, ensuring accurate documentation, development and approvals for Professional Services-related data.

• Take responsibility for training and executing additional tasks, activities, and processes managed by Professional Services as they arise.

What you will bring:

• Strong attention to detail and accuracy when managing data and processes.

• Self-motivated and able to work independently to meet deadlines and deliver results.

• Professional, customer-focused demeanor.

• Excellent English communication skills, both written and verbal, with a focus on clarity and active engagement.

• Collaborative team player with the ability to foster positive relationships with colleagues and customers.

• Experience with Salesforce and Advanced Excel skills are required.

• Certinia experience is a plus.

• 4+ years of relevant experience.

• High school diploma or Associate degree or a related field of study preferred.

#LI-EG1 #LI-HYBRID

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners .

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Recruiter:

Elizabeth Garcia

Proud to be your partner. Committed to your success.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

Bring the Real You. That’s Who We’re Interested In.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey , we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs .

Thank you for considering a career with Epicor. Whether you're exploring opportunities on our careers page, preparing for a phone screen or interview, have already applied, or have been through our application process, we appreciate your interest and the time you have invested. We are committed to showing you how much we care about your future.

Epicor Career Assistant can help you land a job nearly 2.5x faster than the national average.

We've brought you the best job searching tools all in one place, at no cost to you. At Epicor, we believe putting people first is the right thing to do.

At Epicor, we are committed to upholding the highest standards of integrity and transparency. W e have become aware of phishing scams where individuals pose as our recruiters, hiring managers , and/ or HR Business Partners to obtain personal information. These scams can seem legitimate, but it's important to know how to protect yourself.

How to Identify Phishing Scams:

No Payment Required : Epicor will never ask for payment to apply for a job. Our recruiters will never ask for payment to apply for a position or as a condition of employment. For example, any required background check will be facilitated by Epicor.

Beware of Misleading Communications : Do not pay any fees to individuals, agencies, or employment portals related to an interview or other interaction with Epicor. Epicor will not be responsible for any loss or damage suffered.

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If you have any questions or encounter any suspicious emails, job posting s , and/ or communication from what appears to be Epicor , please report them to [e-mail] immediately .