Professional Services Consultant

101 Proofpoint, Inc.; México; On-site; MXN 600,000 - 1,000,000; Full time

Job summary

Proofpoint is hiring a proactive Professional Services Consultant to lead implementations and manage technical relationships with enterprise customers. You will work with large-scale clients, install and tune Proofpoint solutions, and train customers on product features.

Strong Linux/Solaris, email systems, and networking expertise are required, along with excellent English and Spanish/Portuguese communication skills.

Qualifications

• 5+ years of industry experience in a customer-facing technical role.
• Experience in large enterprise email environments and systems.
• Strong UNIX administration and networking knowledge.

Responsibilities

• Perform installation, configuration, troubleshooting, and documentation of Proofpoint solutions.
• Deliver training to customers and partners on product features.
• Escalate defects and drive issues toward timely resolution with customers.
• Engage with senior client staff and internal teams to ensure successful deployments.
• Define best practices and architectures for deployment across environments.

Skills

Linux OS

Solaris OS

Email systems

Networking knowledge

Sendmail / messaging

English + Spanish/Portuguese

Tools

SSH

DNS

TCP/IP

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers. This role requires interaction with large-scale enterprises at senior levels, as well as with technical staff within traditional IT organizations. The individual will engage directly with newly signed customers to implement Proofpoint solutions at their sites. The successful candidate will have strong technical experience and skills, combined with excellent interpersonal and communication abilities. They must be able to take responsibility and accountability for successful customer engagements and partner technical relationships. This is a highly technical role requiring:

• Deep knowledge of Linux and Solaris operating systems
• Strong understanding of network configuration
• A solid background in email systems

Responsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers on product features, escalating defects and issues, and driving them toward resolution while managing the customer.

Your Day-to-Day

Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools. Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation. Deliver training to customers and partners. Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation. Drive high levels of customer satisfaction. Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments. Coordinate with multiple parties - internal departments and customers - to ensure timely and satisfactory resolution of technical issues and project completion. Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization.

What You Bring to the Team

• 5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
• Experience in large systems design and project implementation for enterprise email environments
• UNIX system administration experience
• Broad technical knowledge of Internet products and technologies
• Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI
• Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
• Strong Sendmail and messaging infrastructure system administration experience
• Ability to work across all organizational levels, both technically and politically
• Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Acknowledgements

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

Our Values & Diversity Statement

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Final Remarks

We know that work is simply better when you’re surrounded by people who inspire you - who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones - to help you find your people, build your community, and thrive together. This isn’t just a job – it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable – because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support - designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.