Professional, IT Operations

jll; Xalisco; On-site; MXN 600,000 - 900,000; Full time

Job summary

JLL Technologies seeks an experienced Configuration Management Systems Engineer to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments.

This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle

Qualifications

• In-depth experience with Intune patching for OS, drivers, BIOS, apps.
• Expertise in Windows 11 management and Autopilot provisioning.
• Experience with Autopilot configuration using ESP and tags.
• Troubleshooting Windows Update using tenant consoles and endpoints.
• PowerShell scripting to automate tasks.
• Familiar with AI chat tools (ChatGPT, Claude).
• Experience with Intune reporting and data visualization (Power BI).
• Experience with patch testing and application testing methodologies.
• Experience with Microsoft Configuration Manager (MCM/SCCM).
• Ability to support Americas time zones and schedules.

Responsibilities

• Test, validate, and deploy monthly and on-demand patches using Intune and PatchMyPC.
• Configure and manage Autopilot for device provisioning.
• Define and manage patching compliance and configuration policies.
• Monitor and troubleshoot Windows update processes across tenant and endpoints.
• Collaborate with security to remediate CVEs and threats.
• Act as senior escalation point for complex endpoint issues.
• Provide input for process improvements and future roadmap.
• Stay current with emerging endpoint management technologies and AI usage.
• Develop internal documentation and SOPs.
• Participate in global follow-the-sun support model.

Skills

Intune patching

Autopilot provisioning

PowerShell scripting

Group Policy (GPO)

Intune Suite / PatchMyPC

AI tools familiarity

Reporting with Power BI

Windows 11 management

MCM / SCCM

Vulnerability remediation

Tools

MCM/SCCM

Intune

Power BI

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

April 2026

Job Title:

Configuration Management Systems Engineer, Windows Endpoint Patching

Location:

Mexico Center of Excellence (COE)

Summary

JLL Technologies seeks an experienced Configuration Management Systems Engineer to join our Global Configuration Management team within the Digital Workspace Services group. This full-time position, based in our Mexico Center of Excellence (COE), will support a global environment of approximately 60,000 Windows workstations, including about 600 AWS Workspace virtual environments. This role is responsible for the system administration of our Windows endpoints, with a primary focus on lifecycle management, security, and configuration. The ideal candidate will be a forward-thinking professional adept at troubleshooting complex issues, driving process improvements, and collaborating with global teams.

Key Responsibilities

• Test, validate, and deploy monthly and on-demand patches for Windows OS, device drivers, BIOS, Microsoft 365 products, and third-party applications using Intune (primary), MCM, and PatchMyPC.
• Configure and manage Autopilot for device provisioning.
• Define, implement, and manage security patching compliance and configuration policies using Microsoft Intune and Group Policy (GPO).
• Monitor and troubleshoot the Windows update process, both from the Microsoft tenant and the endpoint device.
• Collaborate with the security team to monitor and remediate critical vulnerabilities (CVEs), including researching threats, developing action plans, and implementing solutions.
• Act as a senior escalation point for complex endpoint issues, coordinating with internal support teams and external vendors to ensure timely resolution.
• Provide input into process improvements and the future direction of endpoint management technologies.
• Stay current with emerging technologies and leverage Artificial Intelligence (AI) where applicable to enhance efficiency and security.
• Develop and maintain internal documentation, including Knowledge Base articles, environment diagrams, and standard operating procedures. Provide input and recommendations for our team roadmap and long-term strategies.
• Participate in a global, follow-the-sun support model to address critical system issues and perform scheduled maintenance.

Required Qualifications

• In-depth experience with the Intune for patching (OS, drivers, BIOS, applications) and device management, including Intune AutoPatch. Familiarity with Intune Suite and/or HotPatch a plus.
• Expertise in the Windows 11 operating system and the modern Windows management lifecycle, including use of Autopilot (user-driven provisioning and pre-provisioning) for device enrollment.
• Experience configuring and maintaining Autopilot using ESP, group tags, etc.
• Experience troubleshooting Windows Update and Windows 11 issues, including proficiency with MCM, Intune, and Windows log files, from both the tenant consoles and endpoint devices.
• Proficient in scripting with PowerShell to automate tasks and implement solutions.
• Experience and proficiency with AI chat tools such as ChatGPT, Claude, and similar platforms.
• Experience with reporting and analytics, including running reports within Intune and using tools like Power BI to visualize data.
• Demonstrated experience with patch testing and application testing methodologies.
• Experience with Microsoft Configuration Manager (MCM/SCCM).
• Ability to support the Americas region time zone and adhere to the Americas working days and holiday schedule.
• Excellent technical, analytical, and problem-solving skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong communication skills for effective collaboration with global teams.
• A reliable, self-motivated, and disciplined work ethic.

Preferred Qualifications

• Experience with application packaging and deployment techniques.
• Knowledge of and experience with Microsoft Graph API.
• Experience using AI Assistants to improve efficiency and simplify day-to-day tasks is preferred.
• Knowledge and use of AI Agents (Agentic AI), particularly for device management tasks, a plus.
• Experience with virtual desktop environments (e.g., AWS Workspaces).
• Previous experience communicating directly with Executive Leadership.
• Prior experience working within a global, distributed team structure.

Location:

On-site –Jalisco,MEX

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a [e-mail]. Este correo electrónico es solo para solicitar un ajuste razonable.