Production Support Engineer

Authentic8; Mexicali; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading 3D printing company located in Mexicali is seeking an On-Site Production Support Engineer to provide technical support and maintenance for their equipment. This role requires proficiency in both Spanish and English, and aims to foster strong relationships with customer teams. Responsibilities include troubleshooting, repairs, and maintaining documentation to ensure excellent service and equipment uptime.

Formación

• Must be fluent in both Spanish and English.
• Experience in technical support for 3D printers or related equipment is a plus.
• Strong communication skills for liaising with customer teams.

Responsabilidades

• Serve as the daily on-site technical expert for Formlabs products.
• Proactively troubleshoot issues and perform repairs.
• Communicate directly with customer and internal teams to resolve issues.
• Maintain documentation of on-site activities.
• Process orders for replacement parts.

Conocimientos

Technical support

Problem-solving

Bilingual (Spanish and English)

Descripción del empleo

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Job Description:

As the dedicated On-Site Production Support Engineer for Formlabs, you will be the primary point of contact and face of our company embedded at one of our largest accounts. You will be fully embedded within their operations, providing hands-on technical support, maintenance, and repairs specifically for Formlabs provided assets within the location.

Job Duties:

• Serving as the daily on-site technical expert for Formlabs products, directly addressing the customer’s needs at their Mexicali, MX facility.
• Proactively and reactively troubleshooting technical issues, performing repairs, and conducting preventative maintenance on Formlabs provided equipment located at the site.
• Acting as the on-site liaison, communicating directly with the customer’s teams and Formlabs internal teams to ensure swift and effective resolution of any issues.
• Reviewing diagnostic log information to quickly determine root cause of any issues and appropriate corrective action to resolve
• Maintaining comprehensive and accurate documentation of all on-site activities, including troubleshooting steps, repairs performed, and maintenance records for Formlabs equipment.
• Processing orders for replacement parts or printer Return Merchandise Authorizations (RMAs)
• Contributing to a positive and productive working relationship with our customer’s personnel at their Mexicali, MX site, ensuring a consistently excellent customer experience with Formlabs products.
• Maintaining maximum uptime
• Build strong relationships with all stakeholders to foster an environment of teamwork.
• Inspire confidence in Formlabs and its products while working on the equipment.
• Employ critical thinking and problem-solving to provide quick resolution whenever possible, or device replacement when not.
• Stay up to date on Formlabs products and procedures to ensure reliable service work on all site equipment.
• Must be fluent in both Spanish and English

Location Requirements:

• Mexicali, MX

Must be able to pass:

• Background check
• Drug screening
• Criminal record compliance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.